Senior Analyst

Shift: Night 6PM to 3AM and 8PM to 5AM.

Responsibilities

• Receive and process customer payments received through ACH, Wire, Check, EDI, and other payment channels.
• Apply customer payments accurately and timely against the correct invoices, credit notes, debit items, and other open receivables.
• Review remittance advice and payment references to identify customer, invoice, shipment, booking, or account details required for application.
• Validate payments against bank statements and ensure all received funds are accounted for and appropriately posted.
• Research unidentified/unallocated payments by coordinating with customers, Collections, Treasury, Sales, and other stakeholders to obtain payment details.
• Monitor and clear on-account balances by identifying the appropriate invoices and obtaining customer confirmation where required.
• Investigate payment discrepancies such as short payments, overpayments, deductions, duplicate payments, invalid references, and unapplied cash.
• Perform customer account reconciliation and investigate differences between customer remittance, bank receipts, and ERP open items.
• Support Collections by providing payment status, clearing open items, researching unidentified payments, and resolving payment-related queries.
• Handle payment-related cases within agreed SLA and provide accurate responses/resolutions to customers and internal stakeholders.
• Ensure payments are posted to the correct customer account, invoice, currency, amount, and legal entity while maintaining high accuracy.
• Complete daily cash application activities within defined SLA and monitor pending transactions to prevent backlog or KPI impact.
• Prioritize and resolve aged unidentified and on-account payments, particularly items exceeding 30/60/90/180 days.
• Identify and investigate duplicate receipts or duplicate postings and coordinate corrective action.
• Identify overpayments and support refund processes after validating customer account balances and required approvals.
• Review and appropriately apply customer credits, debit items, and adjustments based on supporting documentation and business rules.
• Maintain accurate transactions in relevant ERP/cash application systems such as SAP/S4, MyFinance, CRM, or other applicable tools.
• Identify opportunities to increase auto-posting, EDI utilization, straight-through processing, and reduce manual cash application activities.
• Communicate with customers to obtain missing remittance information, clarify payment differences, and resolve application issues.
• Collaborate with Treasury, Collections, Credit, Customer Experience, Sales, Finance, and other downstream teams to resolve payment issues.
• Prepare and monitor daily/weekly/monthly reports covering payment volumes, unapplied cash, unidentified payments, on-account balances, SLA, and accuracy.
• Follow company policies, segregation-of-duties requirements, approval matrices, and financial controls while processing payments.
• Maintain and update SOPs, work instructions, process maps, and business rules related to cash application.
• Identify root causes of recurring issues and implement process improvements to improve productivity, accuracy, automation, and customer experience.
• Conduct cross-training, support new joiners, share process knowledge, and ensure business continuity within the team.
• Provide transaction details, supporting documents, reconciliations, and explanations required for internal or external audits.

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