Senior Analyst, ServiceNow IRM

The Senior Analyst, ServiceNow IRM (Integrated Risk Management) plays an important role in operational, administrative, and testing support for the IRM capabilities within ServiceNow. Working closely with the ServiceNow IRM Product Owner and broader Enterprise Risk Management (ERM) and Internal Audit (IA) teams, this role supports the maintenance, enhancement, and operations of IRM workflows used across ERM and IA. The role focuses on execution and coordination activities, ensuring effective platform usage and timely delivery of enhancements and issue resolutions.

Investment Services Operations provides global end to end middle to back-office support for trade management, portfolio operations and data management, reconciliation, corporate action, bank loans, fund services and reporting to support Invesco's investment related activities. The team focuses to provide quality service with highly disciplined operations, to deliver responsive support for investment processes, new products and instruments, to be responsive to changing economic, regulatory and risk environments, to manage and deliver quality data in accordance with "SMART" data principles.

• Support the ongoing administration of ServiceNow IRM modules, including data updates, documentation management, and routine configuration checks.
• Monitor user queries, troubleshoot issues, and escalate technical items to the platform team or Product Owner as appropriate.
• User Support & Training Coordination: Assist in the preparation of user guides, training materials, and reference documentation.
• Coordinate training sessions, gather user feedback, and monitor adoption.
• Support end-users, ensuring consistent and accurate use of the platform.

• Execute defined test scripts for enhancements, workflow updates, configuration changes, and bug fixes.
• Document test results, track defects, and ensure timely follow-up with technology teams.
• Support user acceptance testing (UAT) coordination across ERM and IA teams.

• Assist in the preparation of change requests and governance documentation.
• Support the Product Owner in tracking backlog items, status, and delivery progress.
• Maintain documentation and process maps of configuration standards.

• Prepare operational reports, dashboards, and metrics to support management oversight.
• Assist with data validation and quality checks across ERM & IA processes.
• Compile insights from usage data, testing results, and issue logs to support continuous improvement activities.

• Identify repetitive tasks or manual steps that could be candidates for simplification or automation.

• 2-4 years of experience in risk and/or audit technology operations, or platform administration (ServiceNow experience preferred but not required).
• Exposure to risk or audit processes (e.g., control testing, risk assessments, issue management) is beneficial.
• Familiarity with workflow tools, ticketing systems, or process mapping tools is advantageous.
• Continuous improvement mindset and adaptability to change.
• Strong attention to detail with excellent organization and time-management skills.
• Good analytical and problem-solving skills, with the ability to follow defined procedures.
• Clear communicator, comfortable supporting users and documenting processes.
• Proficient in Microsoft Office and collaboration tools (e.g., Teams, SharePoint, Excel, CoPilot).
• Proactive and eager to learn, with a strong interest in risk and technology-enabled workflows.

• Master's degree in finance, Information Systems, Risk Management, or equivalent experience.
• Interest in pursuing relevant certifications (e.g., ServiceNow) a plus.

Staggered shifts on rotational basis to provide global business coverage depending on project, assignment, or daily activities

Full time

Employee

No

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with one day working outside an Invesco office.