Senior Analyst - Service Support Management

Responsibilities:

• Act as the primary point of contact for the branch, providing comprehensive support
  • Responsible for end to end support of the policy lifecycle services
  • Participate in renewal review meetings alongside Producer, CSM and sales team
  • Support a team of 5-7 Client Service Managers at the branch
  • Take Proactive measures to initiate pre and post-renewal activities promptly
  • Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
  • Handle queries effectively, aiming to minimize re-work at service center
  • Collaborates with branch to identify time consuming activities that can be offshored to service center
  • Foster and maintain a positive relationship with branch staff to enhance the overall customer
  experience

Qualifications:

• Typically requires a University Degree or equivalent experience and minimum 3 years of prior relevant experience.