Senior Analyst - Service Support Management

Job Summary

Gallagher Center of Excellence is seeking to hire a Service Support Manager for GGB US Mid Market vertical. As the Service Support Manager for GGB US Mid Market vertical, you will be responsible for Client Service.

Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify time consuming activities that can be offshored to service center
• Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

Requirements

Education

• Minimum Required Degree : Bachelor s degree
• Preferred Degree : Bachelor s degree

Certificate(s)/Special Training

• Property and Casualty Insurance Certification

Experience

• 3-5 years of experience in an Insurance domain/BFSI
• Transition/onboarding of service
• Onshore travel experience
• Insurance certifications

Knowledge, Skills Ability

• Excellent Written and Oral communication skills
• Very good Interpersonal skills
• Proactive
• Ownership and Accountability
• Logical thinking and decision making
• Flexible to work in Night Shift (US Coverage)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.