Senior Analyst - Service Support Management

Join Gallagher’s Centre of Excellence (GCoE), where we’re shaping the future of insurance services. As part of a global team, you’ll help deliver exceptional service to our clients while working in a collaborative and supportive environment. With over 15,000 colleagues across seven locations in India, GCoE is a hub of innovation and excellence.

This is your chance to be part of a company that values integrity, teamwork, and growth. At Gallagher, we believe in empowering our people to make a difference and thrive in their careers.

In this role, you’ll be the go-to person for policy servicing and customer support. You’ll work closely with our branches, ensuring smooth operations and exceptional service delivery.

Here’s what you’ll do:

• Manage the full policy lifecycle, from servicing to resolving queries.
• Build strong relationships with branch staff, retailers, and carriers.
• Prioritise tasks and ensure timely responses to customer needs.
• Collaborate with teams to meet regulatory requirements and reduce penalties.
• Act as a trusted partner to producers, supporting their success.

Your work will directly contribute to enhancing customer satisfaction and operational excellence.

Here’s what you’ll bring to the role:

• Clear and confident communication skills, both written and verbal.
• Experience in the property and casualty insurance industry.
• A proactive approach to problem-solving and decision-making.
• The ability to manage multiple tasks and prioritise effectively.
• A commitment to delivering high-quality service and building strong relationships.

If you’re ready to make an impact and grow with a global leader, we’d love to hear from you.