Senior Analyst - Service Support Management

Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify time consuming activities that can be offshored to service center
• Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

Requirements

• Minimum Required Degree: Bachelor's degree
• Preferred Degree: Bachelor's degree
• Certificate(s)/Special Training: Property and Casualty Insurance Certification (good to have)
• Experience ( Career Level Guide): 3-5 years of experience in an Insurance domain/BFSI
• Transition/onboarding of service
• Onshore travel experience (good to have)
• Insurance certifications (good to have)
• Excellent Written and Oral communication skills
• Very good Interpersonal skills
• Proactive
• Ownership and Accountability
• Logical thinking and decision making
• Flexible to work in Night Shift (US Coverage)
• 8pm IST to 5am IST

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