Senior Analyst - Pension Administration

Job Summary

Aptia is currently seeking a highly motivated and experienced professional to join our team. You will be responsible for owning the end-to-end delivery process for our clients, ensuring that all aspects of our services are delivered efficiently and effectively.

What can you expect

• Becoming a part of a high-performance team.
• Gaining strong domain knowledge and becoming a specialist in the Pension Administration Business.
• Taking complete ownership of end-to-end delivery and client ownership.
• Contributing to making a positive difference to the lives of the end customers and exceeding client expectations through strong operational rigor and delivery.
• Being bold in thinking and bringing innovative solutions to any barriers faced.

Key Responsibilities

• Analyse and work with large amount of data and performing relevant tasks required for periodic plan management tasks and issuing member communications.
• Manage and oversee the entire delivery process, from initial client consultation to final delivery and follow-up.
• Coordinate with various departments to ensure that all client requirements are met and that projects are delivered on time.
• Serve as the primary point of contact for clients, maintaining strong relationships and ensuring high levels of satisfaction.
• Identify opportunities for process improvement and implement strategies to enhance delivery efficiency and quality.
• Monitor project progress and provide effective and accurate reporting of key metrics
• Handle any issues or challenges that arise during the delivery process, working closely with clients and teams to resolve them promptly.
• Ensuring that all compliance and regulatory requirements are met and maintained.
• As part of your day-to-day responsibilities, you will be working on tasks that cater for managing pension funds and communicating with various stakeholders through a combination of letters/ email channels; ensuring all aspects of a client s queries are resolved.
• Through the first 3-6 months, you will be provided adequate training and will be actively supported by your peers to help understand the ways of working.

Qualifications

• Strong command of MS Office tools (especially MS-Excel, MS-Word, Outlook). (Must have)
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and team members.
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• A problem-solving mindset, with the ability to think critically and provide effective solutions.
• A degree in business administration, management, or a related field.

Your candidature will stand out if:

• Strong analytical and problem-solving skills
• Ability to work with large quantities of data
• Strong ability to plan and manage numerous processes, people and priorities simultaneously
• Proven experience in a similar role, with a strong focus on client delivery and project management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.