Senior Analyst, Operations Voice Process
MassMutual · Hyderabad · onsite · Posted 23d ago
Not disclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles And Responsibilities
Time Type: Full time
Shift Timings: Night Shifts (US Time Zone) 10:30 PM IST to 7:30 AM IST
- Review and validate for accuracy that the Transfer of Assets Packet was mailed/e-mailed/faxed correctly and timely.
- Call outs to external carriers and financial institutions every 5 days requesting funds required for new business policy issue.
- Documentation of various administrative systems on results of each call
- Requires detailed communication to advisors and their staff on status of receipt of funds.
- Proactively identifies when additional communications (phone call or email) to the advisor are needed when the transfer hits a roadblock.
- Working with Financial Advisors and their Staff, knowing when to request corrected forms to secure funding.
- Partner with 3rd party vendor to know when new requests for additional funds are required.
- Identify when funding is received. Work with third party to move pending application to policy issue.
- 1-3 years of experience in Operations (Voice Process)
- Good communication skills with a neutral accent
- Strong verbal & written communication skills
- Must be able to work in a fast-paced high-volume environment without sacrificing the quality of work.
- Proven relationship management/outstanding service delivery
- High energy level
- Good Knowledge of MS office tools
- Bachelor's degree (Non – Technical)
- Experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement
- Critical thinking, Quick Learner, Flexible
- Open to Night Shifts
- Strong analytical skills/demonstrates problem-resolution skills.
- Strong Customer Service orientation/proven relationship-building skills
- Experience in using Microsoft Excel
- Strong understanding of Annuity products and procedures
Time Type: Full time
Shift Timings: Night Shifts (US Time Zone) 10:30 PM IST to 7:30 AM IST
Sourced from foundit
Skills
Annuity products and proceduresMS Office Toolsexcel
About MassMutual
MassMutual
Financial Services
1.0k+
employees
Springfield, Massachusetts
US
₹17.4L PA avg
Avg at MassMutual
About
MassMutual is a mutual life insurance company that provides investment management and trust services. The company also offers life insurance, disability income insurance, long-term care insurance, executive benefits products, annuities, mutual funds, and retirement and savings products.MassMutual was established in 1851 and is headquartered in Springfield, Massachusetts.
Industries
Financial Services
Employee ratings
10 reviews
4.1/ 5
Culture
4.1
Career growth
2.9
Work-life
3.8
Employees rate it well for
Work-Life Balance41Overall Company41
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