Senior Analyst KYC QA (Perm)

As a Senior Analyst KYC QA, you will review KYC profiles, ensure adherence to policy and regulatory standards, and provide quality assurance oversight across customer onboarding processes. You will identify variances, recommend improvements, and collaborate with stakeholders to strengthen compliance and operational efficiency.

KYC QA Reviews

• Review adherence to KYC Policy, Operating Manual, QA Workbooks, and process documentation.
• Select representative samples of customers for review in collaboration with KYC MO.
• Complete QA workbooks and assess accuracy, completeness, and timeliness of KYC reviews.
• Document variances, share findings with process owners, and recommend remediation actions.
• Revalidate remediated variances and close them once satisfactorily addressed.
• Summarise QA results and develop plans with the Bank to address exceptions and errors.

Analysis Recommendations

• Assign variances into themes by customer type.
• Document recommendations for each QA theme, classifying impact as Improving quality or Improving efficiency.
• Compare quarterly results to assess the impact of recommendations.
• Prepare and deliver QA Toolkit workbooks.

Stakeholder Engagement

• Discuss variances with process owners and collaborate on remediation.
• Work with technical, customer, and functional teams to ensure effective QA processes.
• Provide clear communication and concise reporting to stakeholders.

Experience

• You have 5-7 years of experience in KYC processes and regulations, preferably performing QA reviews of KYC files.
• You have experience designing, developing, implementing, and maintaining KYC programmes.
• You have prior KYC, AML, or compliance QA experience in financial services.
• You have proven ability to perform QA reviews, assess KYC compliance, and provide actionable recommendations.

Technical Expertise

• You have a solid foundation in BSA/AML regulations.
• You have knowledge of market practices related to KYC operations.
• You have the ability to review complex client data, identify discrepancies, and assess risk profiles.
• You have an undergraduate degree (required).
• You have ACAMS certification (preferred but not required).

Ways of Working

• You communicate effectively and present findings clearly.
• You apply analytical and critical thinking to identify multiple paths to success.
• You exercise sound judgement, prioritise effectively, and strive for continuous improvement.
• You collaborate inclusively with colleagues and act with integrity.
• You demonstrate optimism, resilience, and openness to new ideas.
• You operate effectively in fast-paced, global environments with multiple priorities.
• You bring strong persuasion skills and can tailor messaging to stakeholder preferences.