Senior Analyst- Insurance Operations

Marsh is seeking candidates for the following position based in the Pune office.

Senior Analyst Insurance Operations (Grade B2)

We are seeking a detail-oriented and proactive Insurance Operations Specialist to join our team. The ideal candidate will be responsible for supporting a mixed portfolio of Marsh McLennan Agency clients across Business Insurance, Private Client Services, and Employee Health & Benefits, handling multiple sub-lines and work types. You are expected to meet SLAs, KPIs, and business objectives, follow company policies, maintain performance and quality standards in both training and BAU, complete all assigned work and trainings on time, and regularly update required reports. You must communicate work status or issues promptly to managers, adhere strictly to schedules with no unplanned leave, and be willing to work in shifts of either 2:30 PM-11:30 PM or 6:30 PM-3:30

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We will count on you to: Process and self-Management:

• Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
• Adheres to Company policies and is in compliance at all times.
• Maintains performance standards.
• Updates reports based on predefined templates on a regular basis to ensure accurate entry
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
• Completing all training related activities when assigned
• Cognizant of completing all assigned activities within the stipulated time
• Ensuring all production targets are met in training
• Ensuring all production targets are met in BAU (Post training)
• Ensuring all Quality targets are met in training
• Ensuring all quality targets are met in BAU (Post training)
• Communicate status of work, any issues with team managers and manager on time
• Schedule adherence is a must
• No unplanned leaves
• Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for.

Compliance, Regulatory and Procedural Responsibilities

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Appropriate usage of Marsh Speciality's systems to monitor, record and retain information
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance
• While the above are basic requirements mentioned, the role may not be limited to only these listed.

What you need to have:

• Prior years of work experience
• Graduate in any stream
• Fair understanding of Insurance Broking business and dynamics
• Good command over spoken and written English
• Superior comprehension and articulation skills
• Ability to prioritize and organise tasks, work within stiff timelines
• Eye for detail and innovative mindset
• Basic knowledge of MS Office
• Willingness to learn and adapt to changes

What makes you stand out?

• Insurance certification from The Institutes, USA
• Post-Graduation/Certificate Courses in Insurance
• Any prior experience on any insurance process.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.