Senior Analyst I, Infra CX
Invesco · Hyderabad · onsite · Posted 41d ago
Undisclosed7–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
- Investigate faults relating to applications and their configuration, identify and implement scalable solutions.
- Respond promptly and effectively to calls concerning all technology used within Invesco.
- Demonstrate and deliver service delivery excellence to all business partners.
- Assist the Infra CX Manager with problem management, investigations and metrics reporting. Identify trends and problem areas within the business to improve the level of service the group delivers.
- Complete software/hardware installs, upgrades, ad hoc project activity, moves and roll outs as.
- Maintain a knowledge base for supported apps, including reference manuals, installation guides, and best practices.
- Maintain ITAM inventories, workplace personas, Share Points, and the Technology knowledge centre up to date and current.
- Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate. Provides ticket hygiene oversight to junior team members.
- Metrics reporting, proactive monitoring, and root cause analysis.
- Works closely with business stakeholders, technical teams, and vendors to ensure clear communication and alignment throughout the project lifecycle.
- Oversee AV operations, and support BP meetings and videoconferences, including support for our senior leadership events.
- Work closely with the Business Support Analysts to ensure all business-critical issues are escalated promptly, that service level agreements and escalation procedures are met within agreed deadlines and future escalations are prevented. Field outages and drive all issues to completion.
- Assist with the training, and development of junior team members, acting as a technical escalation point offering guidance, coaching, and support.
- Assists with the implementation of new systems and technologies including user training, documentation, and post-implementation support.
- Works with external vendors to evaluate, select, and manage technology solutions.
- Knowledge of project management methodologies (PMP, Prince2)
- 7+ years; experience in a technology analyst role or equivalent technical role, preferably in a related industry
- Office 365, Mac, Windows, LAN/WAN networking, Cloud technologies (Azure, AWS), Mobility, and Market Data
- Experience with data analysis and visualization tools
- Familiarity with IT Service Management (ITSM) frameworks (ITIL)
- LAN/WAN Networking and Telephony experience.
- A/V technology and videoconferencing experience.
- Leadership and coaching skills.
- Subject Matter Expert in various desktop support related disciplines.
- Proven track record of success coupled with proven knowledge of industry best practice for desktop support and service delivery.
- Knowledge of ITIL Foundation.
- Demonstrate commitment and ability to provide exceptional service to internal business partners, at all levels.
- Excellent communication and interpersonal skills.
- Self motivated, enthusiastic, approachable and people orientated.
- Formal Education: College degree or equivalent experience
Full time
Worker Type Employee
Job Exempt (Yes / No) No
Sourced from naukri
Skills
itsmservice deliverysubject matter expertcloud technologiesit service managementhuman resourcesmarket dataamazon web servicestechnical escalationComputer NetworksProject ManagementPMPPrince2data analysiscomplianceMicrosoft AzureArtificial Intelligence
About Invesco
Invesco
Financial Services
1.3k+
employees
1935
91 years old
Atlanta, Atlanta
United States (USA)
About
Invesco specializes in asset management, focusing on mutual funds and investment portfolios to cater to individual and institutional investors.
Industries
Financial Services
Employee ratings
489 reviews
3.7/ 5
Culture
3.5
Career growth
2.9
Work-life
3.8
Employees rate it well for
Work Life Balance108Work Culture69Senior Management57Salary42Career Growth40
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