Senior Analyst - HR Operations & Shared Services

Position: Senior Analyst - HR Operations & Shared Services

Location: Viman Nagar, Pune

Shift Time: 2PM/3PM - 11 PM/12 AM

Employment Type: Full Time

Required Exp: 12+ years

Role Summary:

Stratacent is looking for a strong HR Operations professional with 12+ years of hands-on experience in HR Operations & Shared Services, who will be responsible for leading end-to-end HR service delivery for a large, global workforce.

This role drives operational excellence across the employee lifecycle, HRIS governance, shared services transformation and process automation.

The incumbent acts as a strategic partner to HR leadership, business stakeholders, and cross-functional teams while ensuring compliance, high service quality and superior employee experience.

Key Responsibilities:

- Lead global HR Shared Services operations covering onboarding, employee lifecycle management, HRIS transactions, and offboarding.

- Act as the escalation point for complex employee lifecycle, payroll, compliance, and benefits-related issues.

- Serve as Process Owner and Subject Matter Expert for HRIS platforms including Workday, Zendesk, and other digital HR tools.

- Partner with HR Technology and IT teams to design, test, and deploy system enhancements and new functionalities.

- Oversee centralized onboarding, including background verification, documentation compliance, system provisioning, and induction programs.

- Manage end-to-end offboarding processes, including exit interviews, final settlement inputs, and statutory compliance.

- Coordinate with payroll, finance, IT, and security to ensure seamless employee transitions.

- Design and deliver HR dashboards, MIS reports, SLA performance metrics, and employee experience insights for senior leadership.

- Use HR analytics to forecast workloads, optimize resource planning, and identify operational inefficiencies.

- Conduct HR audits, data quality checks, and root-cause analysis to improve service reliability.

- Collaborate with global and regional HR teams, business leaders, finance, payroll, compliance, and IT.

- Manage third-party vendors for background verification, HR systems, and benefits administration.

- Act as the primary point of contact for shared services governance across Stratacent global.

Must Have:

- Drive HRIS governance and implementation (Workday implementation (end-to-end), Zendesk).

- Lead automation & digital initiatives (Power Automate, Copilot, chatbots).

- Ensure data accuracy, compliance and reporting.

- Collaborate with cross-functional teams (HR, IT, Payroll, Finance).

- Strong hands-on experience with HR tools & automation.

- Good HR analytics & reporting skills.

- Strong problem-solving and process improvement mindset.

- Experience driving innovation / AI-led HR initiatives.

Good to Have:

- HRBP exposure.

- Experience in global/shared services setup.

Qualifications & Certifications:

- MBA in Human Resource Management (preferred with Finance exposure).

- Bachelor's degree in Commerce or equivalent.

- Certifications in HRBP, People Analytics.

- Exposure to AI-enabled HR tools and automation technologies is an advantage.

Employee Benefits:

- Group Medical Insurance.

- Cab facility.

- Meals/snacks.

- Continuous Learning Program.