Senior Analyst -Fullfilment

Role Overview/Your Impact • Interact with global telecom vendors on daily basis to buy, terminate, move and change telecom products and services. • Responsible to place an order with vendors and pursue through completion. • Gather critical order related information from vendors such as tracking number, device details etc. • Responsible to co-ordinate with Customers, Partners and Vendors to resolve technical issues. • Responsible for price validation of orders and resolving with vendors in case of discrepancies. • Maintain vendor order forms, communication log and contract/quote docs for future reference, maintaining and login setup for customers. • Responsible to update a system of record (telecom inventory) for add, terminate and change orders. Responsible to meet ETAs and SLA’s defined in statement of work. • Responsible for “Clients” assigned to interact with the Vendor for Plan Changes/ Disputes. • Responsible for “Clients” assigned to work in the desired environment for ordering Mobile Devices, Upgrading, Terminating Mobile Devices. • Interacting with India team Analysts/ US team to resolve any ordering related questions arising from Vendor. • Updating day to day trackers in excel & work queue management.