Senior Analyst - Franchise Services

About Inspire Brands:

Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The company's technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad Support Center will focus on developing new capabilities in data science, data analytics, eCommerce, automation, cloud computing, and information security to accelerate the company's business strategy. Inspire Brands Hyderabad Support Center will also host an innovation lab and collaborate with start-ups to develop solutions for productivity optimization, workforce management, loyalty management, payments systems, and more.

RESPONSIBILITIES:

• Assist with the administration of and compliance with all aspects of franchise development, franchise agreements, and franchise disclosure requirements.
• Lead, coach, and manage a team to achieve operational goals, productivity targets, and quality standards.
• Provide day-to-day guidance, support, and direction to team members while fostering a collaborative and accountable work environment.
• Monitor team performance, identify opportunities for improvement, and provide timely feedback and coaching.
• Conduct regular team meetings, training sessions, and knowledge-sharing activities to support continuous learning and development.
• Ensure adherence to established processes, Standard Operating Procedures (SOPs), compliance requirements, and service-level expectations.
• Serve as the first point of escalation for operational issues and collaborate with cross-functional stakeholders to drive timely resolution.
• Ensure the timely and accurate completion of assignments.
• Analyze team metrics, identify trends, and implement action plans to improve efficiency, quality, and customer experience.
• Support the hiring, onboarding, training, and mentoring of new team members.
• Promote a culture of accountability, engagement, collaboration, and continuous improvement.
• Update all contract-related information in applicable databases and save executed documents in the appropriate digital files.
• Accurately prepare all required transaction documents for new development, upcoming openings, transfers, amendments, terminations, and closings in accordance with applicable franchise laws and Inspire policies.
• Complete a high volume of transactions in a fast-paced environment ensuring delivery to the franchisee or company representative, receiving sign/returned documents, reviewing for accuracy and completeness, and ensuring enclosure of all funds due.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

• Required: Five-year integrated B.A. LL.B. degree.
• Six to eight years of relevant work experience in franchising, contracts administration, or a related field.
• Prior experience in contract management is required.
• Previous experience leading, supervising, or mentoring a team is preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong contract management experience.
• General proficiency and understanding of the franchising industry, franchise agreements, and Federal Trade Commission regulatory compliance applicable to the franchising industry.
• Proven experience leading or mentoring a team in an operations, shared services, or support environment.
• Strong people management, coaching, and communication skills.
• Ability to prioritize tasks, manage competing deadlines, and make sound decisions in a fast-paced environment.
• Demonstrated problem-solving, analytical, and stakeholder-management skills.
• Experience identifying and driving process improvements.
• Proficiency in Microsoft Office Suite, database management, Franchise Relationship Management (FRM) systems, Salesforce, Oracle, or other Contract Lifecycle Management (CLM) tools.
• Strong written and verbal communication skills.
• Self-motivated, with the ability to work independently and effectively manage workload.
• Ability to build and maintain effective business relationships with franchisees and internal stakeholders.
• Strong customer focus, approachability, and organizational skills.
• Exceptional customer focus, approachability, organizations skills, and ability to consistently prioritize, delegate, coordinate, and satisfy numerous competing demands and successfully achieve deadline-driven results and effectively achieve business objectives
• Demonstrated openness to change and the ability to remain agile in a dynamic environment.
• Strong sense of urgency and commitment to timely execution.
• Ability to handle confidential information with professionalism and discretion.