Senior Analyst - Financial Reporting

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

Job Description 1. Impact You Can Create

• Strategic Business Navigation: Act as a critical co-pilot to organizational leaders, transforming raw financial metrics into a strategic compass that drives operational efficiency and business growth.
• Agile Forecasting: Master financial predictability across market shifts by engineering dynamic long-range plans, annual budgets, and agile quarterly outlooks.
• Culture of Continuous Improvement: Adapt and scale internal workflows by proactively modernizing financial processes, breaking down system bottlenecks, and creating capacity for the business to scale seamlessly.
• Informed Decision-Making: Empower executive leadership with clear visibility into near-term risks and long-term opportunities through high-impact presentations, reports, and real-time dashboards.

2. Roles & Responsibilities

• Cross-Functional Partnering: Build trust-based relationships across diverse business units, developing a deep understanding of operational drivers to serve as an indispensable collaborator.
• Strategic Storytelling: Present performance insights and clear, actionable recommendations to business leaders, using data to influence the direction of the organization.
• Operational Resource Management: Establish and manage end-to-end headcount approvals, tracking, and forecasting mechanisms, tying headcount investments directly to business outcomes.
• Ambiguity Management: Comfortably navigate shifting priorities, executing independent financial research while working collaboratively to balance immediate requests with long-term goals.
• Data Integration: Tie disparate operational metrics to core P&L outcomes, highlighting key dependencies, macro-trends, and cross-functional performance impacts.

Qualifications 3. Skills & Competencies

• Learning Agility & Adaptability: A proven ability to learn on the fly, absorb complex business models quickly, and adapt financial frameworks to support new initiatives in fluid environments.
• Systems & Process Innovation: Creative thinking with a strong drive to upgrade legacy systems, build adaptive dashboards, and optimize financial processes.
• Communication & Influence: Exceptional verbal, written, and presentation skills. Ability to articulate technical financial concepts into compelling business narratives for stakeholders at all levels.
• Analytical Rigor: Strong quantitative skills paired with high analytical logic, allowing you to trace numbers back to real-world operational dependencies.
• Collaborative Mindset: A positive attitude and strong work ethic, thriving both as an independent problem-solver and a cross-functional teammate.

4. Qualifications & Experience

• Professional Timeline: 3-7 years of progressive FP&A or corporate finance experience, with a proven track record of supporting cross-functional teams.
• Core Education: Chartered Accountant (CA) or MBA in Finance from a reputable institution.
• Technical Domains: Strong foundation in GAAP accounting, P&L analysis, and corporate finance concepts.

SaaS industry experience is highly preferred.

• Execution Style: A highly driven self-starter who remains result-oriented and service-focused when dealing with high ambiguity and fast-moving environments.

Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

Fresh vision. Real impact. Come build it with us.