Senior Analyst - Customer Support (Only Male Candidates Preferred)

Role Purpose:

The Senior Customer Support Analyst is responsible for managing customer and client queries, resolving operational issues, and ensuring timely support through calls, emails, and ticketing systems. The role focuses on delivering excellent customer service, handling escalations, and collaborating with internal teams to ensure high customer satisfaction and efficient issue resolution.

Key Responsibilities:

• Respond to customer and client queries via calls, emails, and ticketing systems.

• Investigate, address, and resolve operational issues.

• Manage and track support tickets to ensure timely closure.

• Coordinate with internal teams for issue resolution and escalations.

• Maintain accurate records of customer interactions and resolutions.

• Support process improvements to enhance customer experience.

Education:

• Any Graduate.

Experience:

• 3 to 5 years of experience in Customer Support, Customer Service, or Operations Support.

Required Skills:

• Proficiency in MS Office.

• Experience with ticketing tools/CRM systems.

• Customer calling and communication skills.

• Strong problem-solving and analytical abilities.

• Excellent verbal and written communication skills.

Additional Criteria:

• Customer-focused approach.

• Good interpersonal skills.

• Ability to work in a fast-paced environment and handle escalations effectively.