Senior Analyst - CRM Field Operations

Job Summary

We are looking for a hands-on CRM operational administration professional to join the Field Operations team within Global Sales Systems Capabilities, part of CBIT (Commercial Business Insights Technology), in Hyderabad. The Senior Analyst - CRM Field Operations supports the day-to-day health and performance of the CRM platform that powers our customer-facing field teams across multiple international markets, ensuring thousands of field users have a reliable, compliant, and continuously improving CRM experience.

Responsibilities

• Reporting to the CRM Field Operations Lead, this role will be the operational point of contact for an assigned set of markets - resolving field-impacting issues, executing field processes such as territory alignment and user lifecycle changes, safeguarding data quality, and supporting releases and market onboardings, while applying global standards to each markets regulatory, language, and go-to-market needs.
• We are looking for someone with an AI-first engineering mindset: to use AI-assisted tools and automation as the default way to triage, analyze, test, and document, and you will continuously look for ways to replace manual effort with smarter, scalable operations - within the guardrails of a regulated life-sciences environment.
• The ideal candidate has 4-5 years of hands-on experience with a life-sciences CRM platform (e.g., Veeva CRM / Vault CRM, Salesforce), a strong sense of ownership, and the communication skills to work effectively with business users, global teams, and vendors across time zones.

How We Work

Where you work matters - because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities.