Senior Analyst | Container Damage Recovery

Key Responsibilities

• Assess container damage notifications as per defined SOPs and service guidelines
• Scrutinize and verify documents and evidence for completeness, accuracy, and relevance
• Coordinate appointment of marine cargo surveyors to determine the cause of damage
• Collect and analyze required information and documentation for claims investigation
• Lead recovery settlement discussions with liable third parties and support recovery processes
• Liaise with internal departments, insurance companies, and P&I clubs regarding claims
• Provide guidance on maritime and logistics-related matters to internal stakeholders
• Maintain records of recovery cases and associated costs using internal systems
• Ensure adherence to quality standards, processes, and service level agreements (SLAs)
• Prepare reports, statistics, and support ad-hoc claims-related tasks
• Escalate issues to senior management when required
• Support and mentor junior team members when needed.

Eligibility Criteria

• Graduate or Postgraduate from a recognized university
• Degree in Nautical Science is an added advantage
• Professional training in law, shipping, or logistics preferred