Senior Analyst - Client Servicing

Job Summary

We are looking for a detail-oriented and proactive Sr. Analyst - Client Servicing to support our enterprise clients in the US region. This role requires working in India night shifts (US business hours) and focuses on delivering exceptional client experiences, resolving queries, and ensuring smooth onboarding and ongoing support.

Key Responsibilities

• Client Support Query Resolution: Act as the primary point of contact for client inquiries, troubleshoot issues, and coordinate with internal teams for resolution.
• Onboarding Account Management: Assist in onboarding new clients, ensuring a seamless transition and providing continuous support to meet client objectives.
• Client Engagement: Communicate product updates, enhancements, and industry developments. Gather feedback to improve services.
• Reporting Analysis: Track client performance metrics, analyze trends, and provide actionable insights to improve satisfaction and retention.
• Collaboration: Work closely with internal teams (Operations, Compliance, Product, Tech) to address client needs and manage escalations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.