Senior Analyst - Claim Operations

Responsibilities

• Supports Run-Off / Cancelled Clients through consistent service delivery, timely response to requests, and adherence to client service standards. Demonstrates ownership of assigned activities and follows through on commitments.
• Develops foundational knowledge of claims operations, risk management, insurance concepts, and Gallagher Bassett products and services. Uses reporting tools to support client requirements and identify basic trends.
• Delivers accurate and timely execution of client deliverables while maintaining operational discipline and quality standards. Supports issue resolution through established processes and escalation paths.
• Communicates effectively with clients and internal stakeholders through professional verbal and written communication. Participates in client meetings and supports follow-up activities.
• Works effectively across business functions to resolve client needs, supports team objectives, seeks feedback, and contributes to a positive team environment.
• Understands client service expectations, prioritizes work effectively, demonstrates accountability, and develops awareness of how service quality impacts client retention and business outcomes.

Qualifications

• Client Support, Service Delivery, Stakeholder Coordination, SLA Management
• Claims Operations, Risk Fundamentals, Reporting Tools, Industry Knowledge
• Quality Management, Problem Solving, Execution Excellence, Attention to Detail
• Written Communication, Verbal Communication, Client Interaction, Meeting Coordination
• Collaboration, Stakeholder Management, Adaptability, Continuous Learning
• Prioritization, Time Management, Commercial Awareness, Accountability