Senior Analyst/Business Process Lead - Fraud Detection/ Cards Dispute

Education and Certification Qualification

Bachelor s degree, preferably in Commerce / Business / Finance / Accounting.

Detailed Job Description

• Minimum 3+ years of experience in Banking and Financial Services, preferably in Cards Chargeback, Collections or Fraud Operations.
• Experience in Customer Cards Dispute Processing, covering Fraud and Non-Fraud Disputes.
• Experience in Fraud Chargeback Control.
• Experience in Dispute Rules Review and Implementation.
• Experience in Compliance Changes Implementation.
• Experience in UAT Support.
• Ability to meet Productivity, Accuracy, KPI and Client-defined SLA requirements.

Role Key Responsibilities:

Customer Cards Disputes Processing Fraud & Non-Fraud Disputes Fraud Chargeback Control Dispute Rules Review & Implementation Compliance Changes Implementation UAT Support Productivity, Accuracy, KPI & SLA Management Additional assignments as required by Management

KeySkills: Cards Operations Disputes, Cards Disputes, Chargeback, Fraud Operations, Collections, Fraud & Non-Fraud Disputes, Fraud Chargeback, UAT, Dispute Rules, Compliance, Analytical Thinking, Client Communication, Presentation Skills.

Language: English proficiency Shift: Candidate should be flexible with the specified shift.