Senior Analyst - Benefits Support Management

Gallagher Center of Excellence is seeking to hire a Service Support Associate for the Insurance vertical. As part of this role, the Service Support Associate serves as the primary point of contact for the US branch, providing end-to-end support for policy renewals, including documentation management (Census, SBC, SPD, Carrier Proposals, etc.). You will collaborate with Client Managers to ensure timely completion of tasks for ~35 accounts. A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross Blue Shield, and MetLife is preferred. Strong organizational, time management, and problem-solving skills are essential for managing multiple tasks and delivering high-quality support.

Responsibilities:

• Act as the primary point of contact for the branch (US onshore), providing comprehensive support.
• Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures.
• Ensure end-to-end support of the policy lifecycle services.
• Assume the role of Client Associate (~35 accounts) at the branch.
• Conduct end-to-end renewal activities as a US Health Insurance domain expert.
• Coordinate with internal operations teams to complete renewal activities on time.
• Handle queries effectively to minimize rework at the service center.
• Identify risks and issues and navigate them to successful resolution.
• Maintain strong time management and organizational skills.
• Foster a positive relationship with onshore branch staff to enhance the overall customer experience.
• Understand and complete renewal activities documentation, including Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policies.

Qualifications:

• Minimum Required Degree: Bachelor’s Degree
• Preferred Degree: Master’s Degree

Certificate(s)/Special Training:

• US Health Insurance Domain certification preferred (e.g., ACSRL).

Experience ( Career Level Guide):

• Graduate with 3-5 years of experience in the insurance domain.
• Additional experience in transitioning or onboarding services, serving as a SPOC, and onshore travel is an advantage

Knowledge, Skills, and Abilities:

• Advanced computer skills (Outlook, Word, Excel, PowerPoint).
• Interpersonal skills to foster strong relationships.
• Insurance domain knowledge.
• Proactive and self-reliant approach to problem-solving.
• Strong organizational and time-management skills