Senior Analyst - Benefits Support Management

Join Gallagher’s Centre of Excellence (GCoE) and be part of a global team that supports our mission to deliver exceptional service to clients worldwide. With over 18,000 colleagues across seven locations in India, GCoE is at the heart of our operations, helping us meet regulatory requirements, improve speed to market, and provide industry-leading quality.

As a Senior Analyst - Benefits Support Management, you’ll play a key role in supporting our US branch teams with policy renewals and documentation. This is your chance to grow your career in a collaborative, inclusive, and supportive environment.

In this role, you’ll be the go-to person for our US branch teams, ensuring smooth and timely policy renewals. You’ll manage documentation like Census, SBC, SPD, and Carrier Proposals while collaborating with Client Managers to deliver high-quality support for around 35 accounts.

Responsibilities:

• Apply your knowledge of US Health Insurance regulations to ensure compliance.
• Coordinate with internal teams to meet deadlines and minimise rework.
• Build strong relationships with onshore colleagues to enhance the customer experience.
• Identify risks and resolve issues effectively.

Qualifications:

• Experience in the insurance domain, with knowledge of US Health Insurance regulations.
• Familiarity with carriers like Aetna, Blue Cross Blue Shield, and MetLife.
• Strong organisational and time-management skills to handle multiple tasks.
• Advanced computer skills, including Outlook, Word, Excel, and PowerPoint.
• A proactive approach to problem-solving and a passion for delivering excellent service.