Senior Analyst - Benefits Support Management

Job Summary

Act as the primary point of contact for the branch (US onshore), providing comprehensive support. Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures. Ensure end-to-end support of the policy lifecycle services. Assume the role of Client Associate (~35 accounts) at the branch. Conduct end-to-end renewal activities as a US Health Insurance domain expert. Coordinate with internal operations teams to complete renewal activities on time. Handle queries effectively to minimize rework at the service center. Identify risks and issues and navigate them to successful resolution. Maintain strong time management and organizational skills. Foster a positive relationship with onshore branch staff to enhance the overall customer experience. Understand and complete renewal activities documentation, including Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policies.

Responsibilities

• Act as the primary point of contact for the branch (US onshore), providing comprehensive support.
• Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures.
• Ensure end-to-end support of the policy lifecycle services.
• Assume the role of Client Associate (~35 accounts) at the branch.
• Conduct end-to-end renewal activities as a US Health Insurance domain expert.
• Coordinate with internal operations teams to complete renewal activities on time.
• Handle queries effectively to minimize rework at the service center.
• Identify risks and issues and navigate them to successful resolution.
• Maintain strong time management and organizational skills.
• Foster a positive relationship with onshore branch staff to enhance the overall customer experience.
• Understand and complete renewal activities documentation, including Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policies.

Qualifications

• Experience in the insurance domain, with knowledge of US Health Insurance regulations.
• Familiarity with carriers like Aetna, Blue Cross Blue Shield, and MetLife.
• Strong organisational and time-management skills to handle multiple tasks.
• Advanced computer skills, including Outlook, Word, Excel, and PowerPoint.
• A proactive approach to problem-solving and a passion for delivering excellent service.
• Minimum Required Degree: Bachelor's Degree
• Preferred Degree: Master's Degree

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