Senior Analyst, Administrative Support

Job Summary

As part of eCrew - Real Estate, Facilities and Administration, you will be responsible for supporting safe, efficient, associate-centric, and cost-effective transport and travel operations for Walmart Global Tech India. The role will focus on managing daily transport operations, employee travel support, vendor coordination, service quality, compliance, audits, and continuous improvement initiatives.

You will work closely with internal stakeholders, transport and travel partners, finance, security, procurement, and business teams to ensure seamless service delivery. The role requires strong operational discipline, stakeholder management, vendor governance, and the ability to drive data-led improvements through dashboards, automation, and digital tools.

About the Team

eCrew, or the Real Estate, Facilities and Administration team of Walmart, continually strives for excellence in the quality of services provided to associates. The team focuses on continuous improvement, innovative and cost-effective solutions, and consistent high standards to build world-class facilities and associate experiences in India.

The team enables best-in-class workplace services, including transportation, food facilities, travel, housekeeping, electromechanical services, mobile/data connectivity, and other related services.

What You Will Do

• Manage day-to-day employee transport operations, including cab deployment, route planning, shift-based movement, vendor coordination, exception handling, and associate escalations.
• Oversee business travel support, including coordination with travel partners, policy adherence, booking support, reconciliation, associate guidance, and resolution of travel-related issues.
• Lead transport and travel vendors to ensure service levels are delivered as per agreed contracts, including adherence to SLA, safety, compliance, billing, and operational standards.
• Monitor service quality through audits, compliance reviews, dashboards, operational trackers, and periodic performance reviews; identify gaps and work with vendors to close deviations.
• Partner with business teams and internal stakeholders to understand transport and travel requirements, support new business needs, and ensure timely operational readiness.
• Drive continuous improvement initiatives across transport and travel operations, including process simplification, cost optimization, automation, safety enhancements, associate communication, and improved user experience.
• Support implementation and adoption of digital tools, dashboards, and automation solutions for transport, travel, compliance tracking, reporting, and vendor governance.
• Ensure timely validation of vendor invoices, operational data, MIS reports, SLA performance, penalty calculations, and supporting documentation in coordination with Finance and Procurement teams.
• Maintain transport and travel SOPs, escalation matrices, audit records, compliance documents, and communication templates for smooth operations and governance.

What You Will Bring

• Bachelor degree or Master degree in Facilities Management, Business Administration, Operations, Travel Management, Logistics, or a related field, with 8+ years of relevant experience preferred.
• Proven experience in managing transport, travel, facilities operations, vendors, and service partners in a large corporate environment.
• Experience in managing large-scale employee transport operations, preferably for high-volume office locations, including vendor operations, cab deployment, compliance, safety, and associate experience.
• Working knowledge of corporate travel operations, travel policies, booking support, expense coordination, and travel partner governance.
• Strong understanding of SLA management, vendor scorecards, service audits, incident tracking, billing validation, and corrective action planning.
• Strong interpersonal and communication skills with the ability to coordinate across business teams, vendors, associates, finance, procurement, security, and leadership stakeholders.
• Proficiency in MS Office and modern collaboration platforms such as Microsoft Teams.
• Exposure to transport technology platforms, travel management tools, dashboards, automation, AI-enabled facility management tools, or reporting systems will be an added advantage.

Key Skills

Skill Area

Expected Capability

Operations

Transport operations management; travel operations support; route and shift planning

Governance

Vendor governance; SLA management; audit discipline; compliance tracking

Financial controls

Cost control; invoice validation; MIS reporting; penalty and performance tracking

Stakeholder management

Business partnering; associate support; communication and escalation management

Continuous improvement

Process improvement; automation mindset; data analysis; dashboard reporting

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That is what we do at Walmart Global Tech. We are a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. Here, you can gain new skills and experience, leverage your expertise to innovate at scale, impact millions, and reimagine the future of retail.

This role is based in the Bangalore / Chennai office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include best-in-class benefits, maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, create opportunities for all associates, customers, and suppliers, and be a Walmart for everyone.

At Walmart, our vision is everyone included. By fostering a workplace culture where everyone is and feels included, everyone wins.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we understand, respect, and value unique styles, experiences, identities, ideas, and opinions while being inclusive of all people.