Senior AI Product Experience Designer

Roles and Responsibilities

• Lead design for AI-powered experiences: conversational agents, copilots, smart search, personalization, and decision-support dashboards.
• Conduct user research to understand mental models around AI-expectations, trust, control, and failure tolerance.
• Design interaction patterns for probabilistic systems: handling uncertainty, partial answers, clarifying questions, and graceful failure states.
• Create flows, wireframes, and high-fidelity UI for chat-based interfaces, multi-modal experiences, and AI-augmented workflows.
• Collaborate with Product Managers to define problem statements, success metrics, and experiment designs for AI experiences.
• Partner closely with AI Engineers and Data Scientists to translate model capabilities and constraints into UX (input constraints, latency trade-offs, guardrails).
• Design mechanisms for transparency and control: rationale/explanations, citations, feedback loops, content filters, and human override mechanisms.
• Run usability tests and structured evaluations specifically for AI features (e.g., output quality, trust, perceived intelligence, task completion).
• Contribute to and extend design systems for AI components: message bubbles, suggestions, prompt chips, feedback widgets, loading/skeleton states, etc.
• Advocate for ethical and inclusive AI experiences, considering bias, accessibility, and diverse user groups.

Who Fits Best

• You are excited about designing with AI, not just designing around AI-you see models as collaborators, not black boxes.
• You are a broad-spectrum thinker who can zoom out to service blueprints and zoom in to micro-copy and empty states.
• You are empathetic towards users yet analytical about business impact and constraints.
• You are comfortable in fast-paced, ambiguous environments where requirements evolve with learnings from experiments.
• You love to prototype-sketch, Figma, or quick interactive demos-to make ideas tangible early.
• You are eager to mentor other designers in AI-first thinking and help evolve our AI design patterns.

AI Design Stack (You May Work With)

You don't need all of these. Strong core UX skills plus willingness to learn AI tools is what matters.

Design Prototyping Tools

• Figma, FigJam, Framer, Miro or similar tools for flows, wireframes, and interactive prototypes.
• Prototyping conversational UIs and micro-interactions.

AI Interaction Tools

• LLM playgrounds (Azure OpenAI Studio, OpenAI Playground, Vertex AI console, etc.) to explore behaviors and shape prompts.
• Working with sample conversations, prompt templates, and evaluation rubrics in collaboration with PM/engineering.

Collaboration Delivery

• Design systems and component libraries for multi-product environments.
• Basic understanding of front-end implementation constraints (React, mobile, design-to-code workflows).

Qualifications and Skills

• 3+ years of experience in Product/UX design with a strong portfolio of shipped digital products; at least some work involving automation, recommendations, or data-driven experiences.
• Strong skills across the end-to-end design process: research, problem framing, flows, information architecture, interaction design, visual design, and usability testing.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.