Senior AGM - Grievance Redressal/Nodal/Customer Experience
Vayura Hr And Advisors · Chennai · onsite · Posted 44d ago
₹35.0L - ₹50.0L PA18–25 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Own customer voice end to end for a large listed NBFC in Chennai. RBI complaints, Internal Ombudsman coordination, Nodal escalations, board reporting, the customer success journey and NPS. Team handling role. 18 to 25 yrs BFSI only.
Required Candidate profile
18 to 25 yrs in a bank or NBFC. Must have personally owned RBI Ombudsman complaints, Internal Ombudsman work and Nodal escalations, plus core operations, customer success journeys and NPS. PG or MBA.Perks and benefits
As per Company Standards.Sourced from naukri
Skills
Customer ServiceCustomer Experiencecustomer satisfactionRbi GuidelinesGrievance HandlingComplaint managementGrievance RedressalCustomer ComplaintsBankingRegulatory ComplianceRBIComplaint HandlingEscalation Management