Senior Agent - Travel Voice Process
iQor Global Services · Noida · onsite · Posted 19d ago
₹5.0L - ₹5.5L PA1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Walk-In interview:
3rd Oct to 20th Oct - Monday to Saturday
Time: 1-5 PM
Location: Embassy Galaxy, Tower C, Ground Floor, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh (Near Electronic City Metro Station)
Experience Required
- Minimum 6 months of experience in a BPO/call center handling an international voice process.
Key Responsibilities
- Handle inbound and/or outbound customer calls related to travel services.
- Assist customers with travel-related queries, including:
- Flight and hotel bookings.
- Booking modifications and cancellations.
- Refund and payment-related queries.
- Flight schedules, travel dates, and itinerary information.
- Baggage-related concerns.
- General travel and reservation-related assistance.
- Understand customer requirements by actively listening and asking relevant questions.
- Provide accurate, clear, and timely resolutions to customer queries.
Sourced from naukri
Skills
Customer ServiceReservationAirlinesvoice processAirline ProcessTravel Process
About iQor Global Services
iQor Global Services
BPO
1.7k+
employees
1998
28 years old
Saint Petersburg, Florida
RU
₹4.2L PA avg
Avg at iQor Global Services
₹5L – ₹5.5L PA
This role
About
iQor is a business process outsourcing entity, delivering customer support and financial services through a global network of call centers.
Industries
BPOIT Services & Consulting
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