Senior Advanced Support Engineer

Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying\-and\-interviewing.html\#onboarding. Be part of the extended development team for Verification & Validation, where you will solve complex Verification and Validation problems and enable our customers to succeed using our products and tools. Share insights with development to help shape the future direction of our tools to meet the evolving needs of our customers. The Advanced Support Group is a worldwide team of engineers experienced with industry applications. Join our team and help accelerate the pace of engineering and science. MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities In this role, you will:

• Lead the resolution of escalated technical issues involving Verification & Validation workflows.
• Engage with selected customer accounts to resolve blocking issues and support strategic, high-impact technical engagements.
• Mentor fellow engineers in their technical growth.
• Influence new product features via review of designs, usability studies, and/or authoring source code.
• Collaborate closely with development teams, synthesizing customer challenges into actionable product improvements.
• Leverage Generative AI as part of your engineering toolkit to: + Accelerate root-cause analysis and debugging. + Create MATLAB scripts, automation tools, or Simulink models to investigate and demonstrate product behavior. + Develop and apply agentic AI and workflow-oriented approaches to improve issue triage, technical investigations, and knowledge discovery.
• Create technical content for customers and the MathWorks community, including demos, examples, and technical articles.
• Contribute to a global community of experts by sharing best practices and helping shape engineering support and development workflows.

Keys to Success will be:

• Deep expertise in Verification & Validation workflows and model-based design.
• Strong hands-on experience with MATLAB, Simulink, Stateflow, Simulink Coverage, and Simulink Design Verifier.
• Passion for structured problem-solving in complex technical systems.
• Ability to identify emerging customer needs and translate them into product and process improvements.
• Curiosity and openness toward adopting Generative AI, AI-assisted engineering tools, and agentic workflows as part of everyday work.
• Strong collaboration and communication skills in cross-functional environments.

Minimum Qualifications

• A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.

Additional Qualifications

• Strong hands-on experience applying formal methods to system verification and validation.
• Firsthand experience or awareness of design challenges in Aerospace and Automotive industries.
• Awareness of software implementation considerations, safety-critical systems, production-quality code, and certification standards such as DO-178.
• Experience using C/C++ and familiarity with embedded software development workflows is a plus.
• Familiarity with industry standards and frameworks such as MISRA C, AUTOSAR, and related certification processes is desirable.