Senior Admission Counsellor International Sales (US / North America)

Senior Admission Counsellor – International Sales (US / North America)

Company: upGrad

Job Type: Full-time

Seniority Level: Associate

Location: Marol, Mumbai – Work from Office

Experience: 2–5 years

Working Days: 6 days a week, with certain Saturdays off based on business requirements

Shift Timings: 8:00 PM – 5:00 AM

Joining: Immediate joiners preferred

Compensation

• US Market: Up to 13 LPA fixed
• North America Market: Up to 9 LPA fixed + 4 LPA variable

Compensation will depend on relevant experience, sales performance, and market alignment.

About upGrad

Founded in 2015, upGrad is a leading integrated learning, skilling, and workforce development company. We partner with reputed universities and institutions to deliver industry-relevant education programs that empower learners to advance their careers and build future-ready skills.

Our portfolio spans technology, data science, management, business analytics, and other high-growth domains, serving learners across geographies.

At upGrad, we are committed to creating an inclusive workplace that values diverse perspectives, customer-centricity, and a strong performance-driven culture.

Role Overview

We are looking for driven and customer-focused Senior Admission Counsellors to manage prospective learners from the US and North American markets.

The role involves understanding learners professional goals, recommending suitable education programs, managing the complete sales lifecycle, and consistently achieving enrollment and revenue targets.

The ideal candidate will have strong international sales experience, excellent communication skills, and a demonstrated ability to convert qualified leads into enrollments.

Key Responsibilities

• Engage with prospective learners from the assigned international market through calls, virtual consultations, and other communication channels.
• Understand learners career aspirations, professional backgrounds, and learning objectives to recommend relevant programs.
• Conduct personalized counselling sessions and communicate program value propositions, curriculum, outcomes, and differentiators.
• Manage the complete sales cycle, from initial lead engagement and qualification to counselling, objection handling, follow-ups, and enrollment closure.
• Achieve assigned weekly and monthly enrollment, revenue, and collection targets.
• Build and maintain a healthy sales pipeline through structured follow-ups and effective lead prioritization.
• Handle prospective learners queries related to programs, fees, learning formats, and admissions processes.
• Maintain accurate records of lead interactions, follow-ups, pipeline status, and conversions in the CRM.
• Build trust with prospective learners through consultative selling and professional communication.
• Coordinate with internal teams to ensure a smooth admission and post-enrollment experience.
• Monitor sales performance, conversion ratios, and funnel metrics to identify opportunities for improvement.
• Stay informed about program offerings, market trends, and the education needs of international learners.

Required Qualifications and Experience

• Bachelor's degree in any discipline.
• 2–5 years of relevant experience in international sales, preferably in B2C sales, consultative selling, or EdTech.
• Prior experience handling international customers or leads, particularly from the US or North American markets.
• Demonstrated achievement of sales targets and revenue goals.
• Excellent verbal and written communication skills.
• Strong persuasion, negotiation, objection-handling, and closing abilities.
• Experience managing sales funnels, customer follow-ups, and CRM systems.
• Ability to work in a fast-paced, target-driven environment.
• Strong customer orientation, discipline, ownership, and interpersonal skills.

Preferred Qualifications

• Experience in international EdTech sales, higher education counselling, or education consulting.
• Familiarity with international customer expectations, buying behaviour, and communication styles.
• Experience using CRM platforms and sales performance dashboards.
• A consistent track record of meeting or exceeding sales targets.
• Immediate or short-notice availability.

Work Schedule and Location

• Work location: Marol, Mumbai.
• Work arrangement: Work from Office; remote and work-from-home arrangements are not available for this role.
• Shift: 8:00 PM – 5:00 AM for the US/North America market.
• Working days: 6 days a week. Certain Saturdays may be provided as weekly offs depending on business requirements.
• Candidates must be comfortable with night shifts and the specified work arrangement.

Equal Opportunity

upGrad is committed to providing equal employment opportunities and fostering an inclusive workplace. We welcome applications from qualified candidates who are passionate about sales, learner success, and professional growth.

If you have a strong international sales background and enjoy consultative selling, apply to join upGrad's growing international admissions team.