Senior AdministratorAtlassian

What Youll be doing.

• Subject Matter Expert on all configuration, implementation, installed marketplace apps, customization and billing end-to-end for Atlassian Cloud products, Jira, Confluence, Jira Work Management, Automation, Access and Jira Service Desk; including Integrations through Mulesoft with Atlassian Cloud API, Data Modeling in Atlassian Cloud, Atlassian Cloud development and testing practices.
• Identify dependencies, organize work and unblock development in support of delivery, release, and change management for the business.
• Expert in the Atlassian Cloud ecosystem of applications and supporting systems that integrate with Atlassian Cloud.
• Design using Atlassian Cloud REST APIs to develop integrated solutions with other software, automate manual processes, data migration routines and extract data for reporting and analytics purposes.
• Create and manage security schemes, custom fields and configurations.
• Review, install, manage and administer add-ons, plugins, and extensions for Atlassian Cloud products.
• Design process workflows for Jira including field configurations, screen schemes, permission schemes and notification schemes/.
• Partner with all cross-functional teams and external consultants to deliver business value.
• Learn Fictivs use of Atlassian Cloud, how it is unique to Fictivs business workflow (functionality and environment) and recommend steps to adapt and improve the system as a whole.
• Develop solutions cross functionally, owning the implementations needed in Atlassian Cloud, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting, bug fixing and post release end user support.
• Own stability of Atlassian Cloud products while adhering to Fictivs engineering standards including, incident management, monitoring, alerting, incident resolution process and disaster recovery.
• Create delivery timelines for implementations, set expectations cross-functionally.
• Collaborate with Engineering to ensure changes to event implementations and integrations are gracefully handled in a scalable way within Atlassian Cloud.
• Drive daily stand-ups, discovery sessions, backlog refinement, sprint planning and retrospective meetings for your development team.
• Act as a release manager, approving configuration and coded items to be deployed between environments; this can include from time to time supervising the configuration, quality assurance, testing, and deployment of Atlassian Cloud changes.
• Maintain the security and data integrity of Atlassian Cloud.
• Research, diagnose, monitor and eliminate when possible performance bottlenecks.
• Mentor other technical team members with best practices.
• Write documentation on technical designs, technical processes, best practices; from time to time this can include providing technical training for cross-functional teams.
• Make decisions based on data and trade offs; able to justify and defend those decisions, providing insight to the rationale and details when required.
• Triage, prioritise and solve urgent issues when they arise; minimize impact to the business, create plans to fully address/correct/remove temporary solutions once the immediate urgent issue is resolved.
• Desired Traits.
• Adept in SDLC.
• Drive standards and best practices across the organization; exercising good judgment within a broad set of disciplines.
• Methodical and thorough in written documentation and communication.
• Excellent problem solving, decision-making and critical thinking skills.
• Collaborative, a team player.
• Excellent verbal and written communication skills.
• Strong presentation and public speaking skills.
• Leadership and considered to be a leader by peers.
• Exhibits initiative, integrity and empathy.
• Build strong trust based relationships; showing business stakeholders that they can rely on you to solve their problem.
• Enjoy working with a diverse group of people who have strong opinions.
• Comfortable not knowing answers, but resourceful and able to resolve issues.
• Self-starter; comfortable with ambiguity, asking questions and constantly learning.
• Never rests on previous successes.
• Adept at shifting priorities while maintaining a high degree of organization and control.
• Customer service mentality; advocates for another person's point of view.
• Culture oriented; wants to work with people rather than in isolation.

Qualifications.

• Bachelors or Masters in Computer Science or Equivalent.
• 8-12 years of experience in managing Atlassian applications.
• Atlassian Certification in the following areas (minimum):.
• Certified Jira Administration for Data Center and Cloud (ACP-100, ACP-120, ACP-JCA).
• Atlassian Certification in at least 3 of the following areas:.
• Certified in Managing Jira Projects for Cloud (ACP-MJCP).
• Certified Jira Service Project Manager for Cloud (ACP-MJSP).
• Project Administration in Jira Server/Managing Jira Projects in Server and Data Center (ACP-600, ACP-610, ACP-620).
• Confluence Administrator (ACP-200).
• Confluence Space Administration Pro Skills Badge (APB-CSA).
• Agile Development with Jira (ACP-300).
• Certified Jira Service Desk Administrator (ACP-JSD).
• Jira Service Desk Administration/Service Projects for Cloud (ACP-400, ACP-420).
• Cloud Organization Admin (ACP-OA).
• Atlassian System Administrator (ACP-500).
• Other desirable Atlassian Certifications will be considered on a case by case basis:.
• Certified in Managing Jira Projects for Data Center (ACP-MJDP).
• Certified Jira Administrator for Data Center and Service (ACP-JA).
• Certified Jira Project Administrator for Data Center and Server (Obsoleted: ACP-CA).
• Certified in Agile Development with Jira Software (Obsoleted: ACP-JSW).
• Certified in Jira Project Administration for Data Center and Server (Obsoleted: ACP-JPA).
• Certified System Administrator (Obsoleted: ACP-SA).
• Other desirable cloud certifications will be considered (only in addition when conditions above are met):.
• AWS Solutions Architect (SAP-C02, SAA-C03).
• Azure Solutions Architect (AZ-104, AZ-305).
• Google Cloud Architect (GCP-PCA).
• Additional general knowledge of Software Architecture Design Patterns, Practices and Tools:.
• Service Design: Microservices, SCS, Messaging, DDD.
• QA: Testing, TDD, BDD, Selenium, Zephyr, Xray, TestRail.
• API Management: RESTful APIs, Streaming APIs, Swagger, Mulesoft, Kong.
• DevOps: Bamboo, GitLab CI/CD, GitHub Actions, Docker, K8s.
• Monitoring & Logging: Datadog, Grafana, Prometheus, Splunk, New Relic, ELK.
• Infrastructure Tools: Okta, Keycloak, Hashicorp Vault.