Senior Administrator - Unix & Linux

":" Education Qualification :
Any Graduate

Certification :
Technology | Unix Administration

Skills required are :
Proactive monitoring and investigation of logs: Initiate Unix and Linux, AS 400 administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket
Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or KB for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome

Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.

Process:
Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
Prepare a detailed shift handover report for the next shift engineer
Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
Unix and Linux (RHEL, Centos, Ubuntu, OEL)
Configure and manage user accounts and groups
Install, configure, and manage software packages and services
Implement and manage file system permissions and security
Configure basic networking and firewall settings
Perform system monitoring and basic performance tuning
AS400
Understand AS400/IBM i system architecture and concepts
Recognize AS400 naming conventions and library concepts
Understand basic AS400 command line interface and menus
Identify AS400 job concepts and subsystem basics
Recognize AS400 security concepts and user profiles" , "endtDate":null , "qualification":null , "companyId":15429 , "