Senior Accounts Manager

Company: iCloudEMS / CNV Labs India Pvt. Ltd.
Industry: EdTech / Education ERP
Experience: 48 Years
Location: Delhi NCR
Employment Type: Full-Time

About iCloudEMS

iCloudEMS is an EdTech company providing an integrated Education ERP platform for universities and colleges, covering areas such as Admissions, Academics, Finance, HR & Payroll, Examination, LMS, Digital Evaluation, and related institutional operations.

Role Overview

We are looking for a Senior Account Manager to manage and grow relationships with universities, colleges, and institutional clients using the iCloudEMS platform.

The candidate will be responsible for client relationship management, account growth, renewals, revenue generation, upselling/cross-selling, payment follow-ups, and coordination with internal teams to ensure customer satisfaction and successful product adoption.

Key Responsibilities

• Manage key accounts and build strong relationships with universities, colleges, and educational institutions.
• Act as the primary point of contact for assigned clients.
• Understand client requirements, business challenges, and ERP usage.
• Drive account growth, renewals, upselling, and cross-selling of iCloudEMS modules.
• Identify opportunities for additional modules such as:
• Admission
• Academic Management
• Finance
• HR & Payroll
• Online Examination
• LMS
• Digital Evaluation
• Prepare and conduct client meetings, business reviews, product presentations, and solution discussions.
• Coordinate with Sales, Implementation, Product, Support, and Technology teams to resolve customer concerns.
• Track open issues and ensure timely follow-up until closure.
• Monitor account health, client satisfaction, adoption, and revenue.
• Prepare account plans and maintain accurate CRM/account records.
• Handle commercial discussions, quotations, renewals, and contract-related coordination.
• Follow up with clients for pending payments and outstanding receivables.
• Maintain regular communication with key decision-makers and stakeholders.
• Identify risks such as low product adoption, dissatisfaction, delayed payments, or renewal concerns and escalate them appropriately.
• Prepare regular reports on account status, revenue, renewals, collections, and opportunities.
• Develop long-term relationships with institutional decision-makers such as Vice Chancellors, Registrars, Directors, CFOs, CIOs, Deans, and senior administrative teams.

Required Skills

• 4–8 years of experience in Account Management / Key Account Management / Client Success / B2B Sales.
• Experience managing enterprise or institutional clients.
• Strong relationship-management and communication skills.
• Experience in upselling, cross-selling, renewals, and revenue management.
• Strong negotiation and commercial skills.
• Good understanding of CRM and account-management processes.
• Ability to manage multiple accounts simultaneously.
• Strong follow-up and problem-solving skills.
• Ability to work with cross-functional teams.
• Good presentation and business communication skills.

Preferred Experience

Candidates with experience in any of the following domains will be preferred:

• EdTech
• University/College ERP
• SaaS
• Education Technology
• Enterprise Software
• B2B Technology Solutions
• Institutional Software Solutions

Experience working with universities, colleges, or large educational institutions will be an advantage.

Key Performance Indicators (KPIs)

• Account retention and renewals
• Revenue from existing accounts
• Upselling and cross-selling
• Collection/payment realization
• Client satisfaction
• Account growth
• Customer engagement and product adoption
• Resolution/escalation management
• New opportunities generated from existing accounts

Education