Senior Accounts Executive
TP · Bengaluru · onsite · Posted 57d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
Responsibilities - Remote Customer Service: Providing customer service and support via phone, online chat, or text, including call center-based customer support in response to a high volume of low complexity inquiries.
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
- Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility, including acting as liaison between customers, production and distribution departments related to specific customer orders.
- Providing technical and non-technical customer support in a walk-in service center.
- Incumbents matching to this specialization are not compensated based on achievement of sales targets.
- Positions on this level apply subject matter knowledge and understand the specific needs or requirements of specific problems and apply skills/knowledge thereafter.
- Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements.
- Ensures that the work within own field of expertise complies with the relevant professional discipline.
- Specialized schooling or previous practical experience likely to be required.
Sourced from naukri
Skills
Customer ServiceCustomer Supportsales targetsTechnical Customer SupportCall CenterSubject MatterOnline ChatSales