Senior Account Manager (EX Top Tier - North America)

We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers.

Responsibilities:

- You ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers

- Drive expansion through upsell and cross-sell to meet or exceed revenue targets

- Professionally manage relationships with a portfolio of assigned accounts

- Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies

- Build a plan to maximize revenue, and customer satisfaction within your accounts

- Gain a thorough understanding of assigned client s needs, objectives, and processes to

ensure that they successfully adopt and deploy Freshworks suite of products

- Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc. Qualifications

- Experience selling to VP or C level executives in companies

- 4-8 years of overall experience in sales. 2+ years of SAAS sales experience/solution based selling experience (ITSM selling preferred)

- Experience in driving expanded usage in existing customers

- Track record of success selling into Mid Market and Enterprise companies preferably for US customer base

- Experience managing and closing complex sales-cycles using solution selling techniques

- Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.

- Proven track record of consistent account growth and quota achievement

- Thorough understanding/experience in related technology in the CRM/EX/CX space

- Experience with account portfolio planning, management, and prioritization

- Strong project management capability and ability to multitask

- High attention to detail and willingness to get in the weeds to fix a problem

- Knowledge of customer success best practices

- Experience driving client adoption of technology or software product

- Skilled in virtual presentations, online web demos, remote sales processes

- Strong interpersonal skills, ability to convey and relate ideas to others

- Vibrant and energetic attitude, willingness to perform and get things done

- Bachelor s Degree/Master s degree preferred

- A technical background is a plus

- Flexibility to work in the night shift (5PM-2AM)