Senior Access Coordinator

MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES 

Operational Support (100%): 

• Perform provisioning, modification, and deprovisioning of user access across enterprise applications. 

• Review and validate access requests for completeness, approvals, RBAC alignment, and policy compliance. 

• Handle advanced access requests, exceptions, and operational escalations. 

• Support priority workforce changes, executive access, and cross-functional access requirements. 

• Execute access activities using approved IAM tools while maintaining HIPAA, SOX, and organizational compliance. 

• Maintain accurate documentation and audit evidence. 

• Provide day-to-day operational guidance to Associate and Level I coordinators. 

• Serve as the primary operational resource for complex access scenarios and policy interpretation. 

• Own end-to-end resolution of complex operational issues until closure. 

• Perform quality reviews of completed access requests and provide coaching to improve accuracy. 

• Monitor SLA performance, queue health, backlog, and provisioning quality; escalate operational risks. 

• Conduct root cause analysis for recurring access issues and recommend corrective actions. 

• Lead evidence collection and validation during internal and external audits. 

• Support access reviews, certification campaigns, and remediation activities. 

• Collaborate with Information Security, HR, Infrastructure, Service Desk, Application Owners, vendors, and business stakeholders. 

• Support onboarding, cross-training, knowledge transfer, SOP maintenance, and continuous improvement initiatives. 

• Identify opportunities to improve operational efficiency and customer experience. 

• Participate in after-hours/on-call support as assigned. 

• Perform other duties as assigned and remain flexible with shifts. 

REPORTINGSTRUCTURE 

Does this position formally supervise employees? (Y / N) 

No