Senior - Access Coordinator

Job Information

Job Title Name: Senior - Access Coordinator

HCA India Grade / Level: Senior

Job Summary

The Senior Access Coordinator is responsible for supporting secure and accurate user access provisioning across enterprise applications. The role manages complex access requests, operational escalations, audit readiness, and access governance activities while ensuring compliance with organizational policies, security standards, and regulatory requirements. The role serves as the operational lead for complex IAM activities, mentors junior coordinators, drives quality and consistency, and collaborates across technical and business teams to deliver secure, efficient, and compliant access management services.

Major Responsibilities and Accountabilities

• Perform provisioning, modification, and deprovisioning of user access across enterprise applications.
• Review and validate access requests for completeness, approvals, RBAC alignment, and policy compliance.
• Handle advanced access requests, exceptions, and operational escalations.
• Support priority workforce changes, executive access, and cross-functional access requirements.
• Execute access activities using approved IAM tools while maintaining HIPAA, SOX, and organizational compliance.
• Maintain accurate documentation and audit evidence.
• Provide day-to-day operational guidance to Associate and Level I coordinators.
• Serve as the primary operational resource for complex access scenarios and policy interpretation.
• Own end-to-end resolution of complex operational issues until closure.
• Perform quality reviews of completed access requests and provide coaching to improve accuracy.
• Monitor SLA performance, queue health, backlog, and provisioning quality; escalate operational risks.
• Conduct root cause analysis for recurring access issues and recommend corrective actions.
• Lead evidence collection and validation during internal and external audits.
• Support access reviews, certification campaigns, and remediation activities.
• Collaborate with Information Security, HR, Infrastructure, Service Desk, Application Owners, vendors, and business stakeholders.
• Support onboarding, cross-training, knowledge transfer, SOP maintenance, and continuous improvement initiatives.
• Identify opportunities to improve operational efficiency and customer experience.
• Participate in after-hours/on-call support as assigned.
• Perform other duties as assigned and remain flexible with shifts.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.