Senior Academic Counselor

Job Title: Senior Academic Counselor

Role Overview:

We are seeking a high-performing Senior Academic Counselor to drive our enrollment funnel and mentor our junior team. This is a pivotal, hybrid role requiring a combination of advanced consultative sales mastery (Deep Counseling) and leadership capabilities (Coaching, QA, and Funnel Ownership). You will handle complex, high-stakes enrollments, enforce strict operational boundaries, and provide data-driven insights to the Hub Manager/Founder.

Key Responsibilities:

• Honest Intake & Deep Counseling:
• The 45-Minute Session: Run comprehensive counseling sessions at the center (ideally with a parent present). Explain the course architecture and present the reality of the program honestly, explicitly including the demanding aspects that put people off.
• Qualify & Firmly Disqualify: Record exactly why a lead is not a fit. Turn away prospects who require classroom teaching or cannot commit to six days a week—kindly, but firmly.
• Protect the Schedule: Enforce strict intake rules. Cohorts open every Monday. Never promise a start date that is not a Monday, a gate that is not a Thursday or Friday, or a guaranteed job.
• Closing & Financial Administration:
• Secure Enrollments: Walk students through the enrollment agreement clause by clause. Secure guardian signatures for students under 18 and guardian contact details for those under 21.
• Collection & Handoff: Collect and receipt the ₹10,000 registration fee. Collect the student's GitHub username and complete the hand-off to the Operations Manager for account creation before the Monday start.
• Caseload Escalation & Retention:
• Fee Ledger Management: Remind students at 7 days overdue and escalate at 21 days. Enforce the strict consequence: they may finish their current module but cannot start the next until cleared. Never threaten portal access or gate access over money.
• Pauses, Exits & Refunds: Process pause requests within the strict 8-week cap. When a student exits, record the date immediately, calmly and accurately explain the refund band, and pass the refund processing to the Operations Manager.
• Post-Completion: Enter the placement record when a student secures a job and conduct the six-month how did it go follow-up call.
• Team Leadership, QA & Reporting:
• Coach and mentor Junior Counselors, standardizing sales scripts and enforcing CRM hygiene.
• Take ownership of the aggregate enquiry-to-enrollment funnel, monitor KPIs, and report bottlenecks to leadership.
• Handle high-priority escalations, student disputes, and third-strike interventions.

What We Are Looking For:

• Proven Track Record: At least 3-5 years of success in high-ticket academic counseling, educational sales, or a similar consultative admissions environment.
• Coaching Instinct: Demonstrated experience in training, QA, or mentoring sales teams.
• Analytical Mindset: Comfortable using CRM data and analytics to track performance and enforce operational rules.
• Domain Expertise: Strong understanding of current academic trends, career pathways, and curriculum structures.
• Exceptional Communication: Mastery of direct, uncompromising counseling techniques and executive-level reporting.

Position Details:

• Type: Full-time
• Format: On-site