Semi-Professional Assistant (Systems)

    Job Title: Semi-Professional Assistant (Systems),
HDFC Library

Reports to: Director
(Library)

Location: HDFC Library

Experience (in
years) : More than 3 years? experience.

Nature of work: Full-time

About Ashoka
University:

Ashoka University -India?s premier interdisciplinary teaching and
research university. An institut ion that has become a beacon of academic excellence in less
than 10 years since its inception . At Ashoka, we encourage you to embrace the new, push
the boundaries for continuous learning, and adapt to a world of constant change
Because we believe that each Ashokan is capable of becoming a thought leader.

As part of our thriving and committed workforce, you will:

Be Mission-Driven : Champion
interdisciplinary learning, innovative pedagogy, and academic rigor to
transform Indian higher education.

Think Strategically: Collaborate with
visionary minds to shape the future of higher education through strategic
planning and a forward-thinking approach.

Act Authentically: Embrace
authenticity and integrity, fostering an inclusive and supportive environment
where every voice is valued.

Take Accountability: Own your work and
drive positive change, as an empowering individual seeking to make a meaningful
contribution.

Build Collaboration: Experience the
power of teamwork and diverse perspectives, working collectively towards our
shared goals.

Deliver Excellence: Strive for
excellence in all aspects, upholding the highest standards of academic
excellence, student support, and professional development opportunities.

At Ashoka University, we are on a mission to redefine
higher education and create a remarkable space where innovation and
collaboration thrive. As a pioneering
force in interdisciplinary learning , we continually grow and adapt to stay at the forefront of educational
excellence with emphasis on inclusivity and equal opportunity. Our philosophy
revolves around care, well-being, and
connection , which are deeply embedded in everything we do.

When
you join our community, you become part of an extraordinary journey in which
you can unleash your potential and make a meaningful impact. Where education
empowers, where innovation thrives, and where excellence and humility coexist. We truly believe the world will enrich itself when there is progress
with purpose.

About HDFC Library, Ashoka University: A Technology Perspective

The HDFC Library's evolution reflects a steady shift from a
purely physical repository to a technology-enabled, hybrid learning hub.

Library Management System ? Koha

The library runs on Koha , an open-source library management system,
accessible at koha.ashoka.edu.in. Students search all available documents
through Koha, which also links into the Ashoka portal via a quick-access
"library catalogue" option. This underpins cataloguing, circulation,
and search across the collection.

Discovery and Remote Access

The library operates a dedicated eLibrary and Discovery System
(elibrary.ashoka.edu.in). E-resources like JSTOR, the New York Times, and the
Economist can be accessed remotely from anywhere, on any device, without
needing to physically visit the library ? except for a handful of
restricted-access resources.

Automation Milestones

Between 2019 and 2023, the HDFC library pushed a major shift from physical to
electronic resource acquisition, alongside broader automation ? including the
rollout of self-check machines and OPAC (Online Public Access Catalogue)
kiosks. This period marked the library's transition into a self-service,
tech-assisted model rather than a purely staff-mediated one.

Digital Content Subscriptions

The library has layered in several tech-driven access tools:

Infrastructure Supporting Hybrid Learning

The library's cutting-edge infrastructure is built to equally support print and
digital material, enabling a genuinely hybrid learning model rather than
treating digital as an afterthought. The physical building itself ? completed
in 2021 ? was designed with this dual-mode use in mind, pairing traditional
stacks with tech-enabled study and research spaces. 

Role and Responsibilities:

Semi-Professional Assistant (Systems)

A Semi-Professional Assistant (Systems) supports the development and
maintenance of user-centered library services, ensuring accessibility,
usability, and effective user engagement with digital and physical resources.
This role is essential in enhancing the user experience (UX) of library
systems, assisting with technology integration, and supporting user research
and outreach efforts.

Qualifications:

Educational Qualification:

       A Bachelor?s Degree in Library Information Science (BLibSc /
BLIS) from a recognised university.

       A Master?s Degree in Library Information Science (BLibSc / BLIS)
from a recognised university.

       A Master's in Arts/Science from a reputed University.

       A Diploma or Certification in UX Design, Human-Computer Interaction
(HCI), Digital Libraries, or Web Technologies is desirable.

       Additional coursework or certification in graphic design, digital
accessibility, or customer service is an advantage.

       Strong communication and writing skills in Hindi and English

Desirable Qualifications

     Experience in providing frontline user support in a library, IT
helpdesk, or customer service environment.

    Strong communication skills for assisting users, conducting training,
and creating instructional materials.

     Knowledge of Open Access (OA), Open Educational Resources (OER), and
digital repositories.

    Ability to assist in data visualisation, research assistance, or
bibliometric analysis.

       Familiarity with chatbots, AI-driven search tools, or virtual
reference services.

       Membership in professional organisations such as ALA, IFLA,
ASIST, or DLF (Digital Library Federation)

Work Experience:

       More than 3 years of experience in a library, customer service, or
user support role, preferably in an academic, research, or public library
setting.

       Deep knowledge in Open-Source Software to create OER, Open Science,
Open Data, Open Knowledge for interactive dashboard creation.

       Experience in assisting users with digital library resources, online
catalogs, and library systems.

    Familiarity with conducting surveys, usability testing, or gathering
user feedback for service improvements.

Skills Required:

Technical Skills:

       Basic knowledge of library management systems (LMS/ILS) such as Koha.

    Familiarity with web content management systems (CMS) like WordPress,
Drupal, or Joomla.

     Understanding of UX principles, accessibility standards (WCAG), and
user-centered design methodologies.

       Basic proficiency in graphic design tools (Canva, Adobe Photoshop,
Illustrator) for creating user guides and promotional materials.

       Knowledge of Google Analytics, Hotjar, or other UX research tools for
tracking user behavior.

      Basic troubleshooting skills for assisting users with digital library
tools and electronic resources.

 

 

 

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