Seller Support Executive
Vertex Cosmos · Pune · onsite · Posted 45d ago
About a minute. You'll make an account on the way through.
About this role
WE ARE HIRING Seller Support Executive | Transcom
Looking to build your career in customer support with a fast-growing global company? Join Transcom and be a part of a dynamic, people-first workplace!
Position: Customer Support Executive
Company: Transcom, Pune
Key Responsibilities:
- Provide accurate information about products, services, anpolicies.
- Understand customer concerns and offer effective solutions
- . Escalate complex issues to the relevant teams when required.
- Maintain proper records of customer interactions.
- Ensure customer satisfaction through excellent service.
- Meet performance and quality targets.
- Handle queries via voice and chat in a professional and timely manner.
Eligibility Criteria:
Any Graduate or Undergraduate. Minimum 12 months of experience in Seller suppor service (E ecommerce). Excellent verbal & Written communication skills Strong problem-solving and multitasking abilities Customer-focused attitude with patience and empathy Familiarity with CRM tools is an added advantage Comfortable with rotational shifts & weekend working
Shift & working mode:
Work from office
24*7 any 9 hours 5.5 days working 1.5 rotational week off
Can available within the radius
Contact Person: Bhagyashree [phone removed] [email removed]
**Immediate joiner preferable**Role & responsibilities
Sourced from naukri
Skills
About Vertex Cosmos
Vertex Cosmos
IT Services & Consulting
394
employees
2021
5 years old
Gurgaon / Gurugram, Haryana
India
₹2.9L PA avg
Avg at Vertex Cosmos
₹2L – ₹3.5L PA
This role
About
Welcome to Transcom! We specialize in managing customer experience support and contact center services for Indian and Global companies across various industries. Our goal is to deliver value-driven business process outsourcing solutions that minimize friction points for end customers, giving our clients a sustainable competitive advantage. With our expertise, we offer customer care and call center managed services in 60+ languages, spanning voice, email, chat, and social media channels. At our core, we cherish our people, fostering an engaging workplace that sparks inspiration and brings out their best. Join us in creating exceptional customer experiences through our BPO solutions!"
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