Security Systems Support Specialist

ABOUT THE ROLE

F5 Global Talent is hiring a Security Systems Technical Support Specialist to support a U.S. company that installs and maintains alarm systems, cameras, DVR/NVR recorders, and access-control systems.

You'll provide remote technical support to customers, diagnose system issues by phone, guide users through troubleshooting steps, and determine whether a problem can be resolved remotely or requires an on-site technician.

This role requires strong troubleshooting judgment. You will often be working with customers who are not technical, so you must be able to ask the right questions, explain steps clearly, and isolate the actual cause of the problem without physically touching the equipment.

This is a full-time, remote role open to candidates in India and the Philippines, working U.S. business hours.

WHAT YOU'LL DO

• Provide remote technical support for alarm systems, cameras, DVR/NVR systems, and access control

• Troubleshoot customer issues by phone, email, and remote access

• Diagnose network and connectivity issues affecting IP cameras and security devices

• Guide customers through troubleshooting steps clearly and patiently

• Document issues and resolutions in the ticketing system

• Escalate complex issues and coordinate with field technicians when an on-site visit is required

• Assist with system configuration and programming where appropriate

• Follow up with customers to confirm issues have been fully resolved

WHAT WE'RE LOOKING FOR

• Technical support experience with security systems, alarms, cameras, or other low-voltage systems

• Knowledge of alarm panels, CCTV cameras, DVR/NVR systems, or access-control equipment

• Understanding of networking and IP configuration for cameras and security devices

• Strong remote troubleshooting and diagnostic ability

• Ability to guide non-technical customers through technical steps over the phone

• Experience working with ticketing systems

• Excellent spoken and written English

• Strong problem-solving skills and ability to work independently

• Ability to coordinate effectively with field technicians

• Availability to work full-time U.S. business hours

NICE TO HAVE

• Experience with Honeywell, Bosch, Hikvision, Dahua, or similar security-system brands

• Experience with access-control systems

• Alarm-monitoring platform experience

• Familiarity with mobile apps used for security systems

• Previous experience supporting U.S.-based customers

ABOUT F5 GLOBAL TALENT

F5 Global Talent connects experienced professionals with leading U.S. companies for full-time, long-term remote roles.

We are the direct employer and provide payroll, equipment, HR support, and ongoing support throughout the engagement.

APPLY HERE

https://www.f5globaltalent.com/careers/security-systems-support-001