Security Supervisor

Job Summary

We are looking for an experienced Security Supervisor with strong hands-on experience in Access Control Systems, particularly Tyco and C•CURE 9000. The candidate will be responsible for managing day-to-day security operations, supervising the security team, monitoring access control systems, handling security incidents, and ensuring a safe and secure working environment.

Key Responsibilities

Security Operations

• Supervise day-to-day security operations and ensure compliance with security procedures and company policies.
• Manage and monitor security personnel, guards, and security officers across shifts.
• Allocate duties, prepare shift schedules, and ensure adequate security coverage.
• Conduct regular security checks and ensure proper implementation of security protocols.
• Handle security incidents, emergencies, access violations, and other security-related issues.

Access Control & Security Systems

• Operate and monitor Tyco and C•CURE 9000 Access Control Systems.
• Manage access cards, badges, credentials, doors, readers, access levels, and user permissions.
• Monitor access control alarms, events, alerts, and system activity.
• Coordinate with relevant departments for employee onboarding, transfers, access changes, and employee exit/access revocation.
• Troubleshoot basic access control issues and coordinate with technical vendors/IT teams for system-related problems.
• Maintain accurate records of access control activities and system incidents.

CCTV & Surveillance

• Monitor CCTV and other security surveillance systems.
• Ensure proper functioning of cameras, monitoring equipment, and security control room systems.
• Review CCTV footage when required for security incidents or investigations.
• Coordinate with technical teams/vendors for CCTV or surveillance system issues.

Team Management

• Lead, supervise, and motivate the security team.
• Conduct regular briefings and ensure security personnel understand their duties and responsibilities.
• Monitor attendance, discipline, performance, and adherence to security procedures.
• Train security personnel on access control, emergency response, visitor management, and incident handling.

Incident & Emergency Management

• Respond promptly to security incidents, unauthorized access, alarms, emergencies, and other security concerns.
• Prepare incident reports and maintain proper documentation.
• Escalate critical incidents to management and relevant stakeholders.
• Support emergency response, evacuation, and business continuity procedures.

Coordination & Reporting

• Coordinate with Facilities, Administration, HR, IT, and Management on security-related matters.
• Manage visitor access and ensure compliance with visitor management procedures.
• Maintain daily security logs, shift reports, incident reports, and access control records.
• Prepare periodic reports related to security operations and incidents.

Required Skills & Experience

• 37 years of experience in Security Operations / Physical Security / Access Control.
• Hands-on experience with C•CURE 9000 is strongly preferred.
• Experience with Tyco Security Systems is preferred.
• Strong knowledge of Access Control Systems.
• Experience with CCTV / Video Surveillance Systems.
• Experience managing and supervising a team of security personnel.
• Good understanding of security procedures, incident management, and emergency response.
• Good communication, coordination, and reporting skills.
• Ability to work in shifts, if required.