BENGALURU · FULLTIME
Security Response & Emergency Representative
Wells Fargo
Bengaluru · onsite · Posted 36d ago
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Undisclosed1–6 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
About this role: Wells Fargo is seeking a Senior Response Emergency Representative.
Responsibilities In this role, you will:
- Work closely with Security Response Center analysts to ensure escalation guidelines are followed according to written procedures
- Review, prioritize, and distribute work to meet deadlines and goals
- Perform moderately complex and time-sensitive security, operational, and customer support tasks
- Respond and resolve alarm system maintenance needs and security situations that arise in workplace
- Receive direction from supervisor and escalate non-routine questions to more experienced staff through on-site collaboration
- Interact with immediate team on basic information, plus internal and external customers, Security Response Center analysts, and vendors
- Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures
- 2+ years of private security, banking or corporate security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- ShoreView, Everbridge-VCC, OSINT, Datamir, Political Science, International Relations, Think-tank and Research, Lenel OnGuard, PSIMs, Command Center Operations
- Physical presence at the assigned Security Response Center is required and each employee in this role must work onsite at the location posted or other assigned office
- This is a shift based role (Morning-Afternoon-Night) and shift schedules are determined by ESOC team deployment for various ESOC Operations
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Section · 02
Skills
Customer SupportFinancial CrimesCorporate SecurityPolitical ScienceBankingdeploymentInternational RelationsCommand CenterRegulatory ComplianceResearchoperationsmaintenancecomplianceCustomer Relationships
Section · Company
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
Employee ratings
8,681 reviews
3.6/ 5
Culture
3.5
Career growth
2.9
Work-life
3.8
Employees rate it well for
Work Life Balance1417Work Culture906Senior Management755Salary707Job Security510
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