Security Project Manager

Key Responsibilities:

Project Planning & Delivery

• Develop and maintain detailed project plans based on the project Work Breakdown Structure (WBS).

• Translate technical project requirements into professional project plans covering:

o Resource assignments

o Dependencies

o Milestones

o Deliverables

o Timelines

o Cost estimates

• Manage projects through the complete delivery lifecycle, ensuring scope, timelines, dependencies, and deliverables remain on track.

• Identify project risks, issues, and dependencies and drive timely mitigation and resolution.

• Ensure project completion dates are realistic and aligned with customer expectations.

Customer & Stakeholder Management

• Serve as the primary project interface for customers.

• Lead customer meetings, project reviews, status calls, and governance discussions.

• Provide clear and timely communication on project progress, risks, issues, and dependencies.

• Build strong customer relationships and proactively manage expectations.

• Handle customer concerns and escalations with a service-oriented and solution-focused approach.

• Coordinate effectively with stakeholders and offshore technical teams.

Resource & Workload Management

• Coordinate ticket assignments, task allocation, prioritization, and workload balancing across technical resources.

• Ensure engineers have clear visibility into their priorities, responsibilities, and expected deliverables.

• Track resource availability and utilization across assigned projects.

• Identify resource constraints and proactively work with leadership to address capacity/capability requirements.

Track and report

• Project progress

• Milestones

• Risks and issues

• Resource utilization

• Project financials

• Deliverable quality

• SLA performance

• Maintain accurate project documentation and governance records.

• Provide management with timely visibility into project health and potential delivery risks.

• Prepare and present weekly, monthly, and quarterly project status reports for customers and management.

Financial & Commercial Management

• Track project costs against approved budgets.

• Monitor project profitability and identify opportunities for optimization.

• Track project time and effort and ensure accurate timesheet submission for project invoicing.

• Identify potential scope changes and support the change management process.

Quality & Continuous Improvement

• Track and report the quality of project deliverables.

• Provide constructive feedback to technical teams and drive improvements.

• Identify opportunities to standardize and improve project delivery processes.

• Introduce innovative and repeatable approaches that improve efficiency, quality, and sustainability.

• Capture lessons learned and incorporate them into future project delivery.

Key Responsibilities Service Delivery Support

Support the Service Delivery Manager with customer onboarding and transition activities.

Ensure projects and services remain aligned with agreed SLAs, KPIs, and customer expectations.

Proactively identify service delivery risks and drive corrective actions. Contribute to improving overall customer satisfaction.