CHENNAI · FULLTIME
Security Managed Services Engineer (L1)
NTT DATA BUSINESS SOLUTIONS
Chennai · onsite · Posted 61d ago
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Undisclosed2–5 yrsfulltimeChennai
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Section · 01
About this role
Job Summary
As a Security Managed Services Engineer (L1), you will step into an entry-level role focused on maintaining our clients' firewall infrastructures. Your main objective will be to ensure our Service Level Agreements (SLAs) are met with zero missed conditions. You'll be front-line support, handling standard and low-complexity incidents and service requests, as well as contributing to project work when needed.
Daily, you'll monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur. You'll provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests. By scheduling maintenance activities like patching and configuration changes, you contribute to a proactive approach in managing and optimizing workflows.
You'll follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles-or create new ones. A key part of your role will be identifying opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements. You may also be involved in implementing and delivering disaster recovery functions and tests.
Workplace type On-site Working
Responsibilities - Maintain our clients' firewall infrastructures.
- Your main objective will be to ensure our Service Level Agreements (SLAs) are met with zero missed conditions.
- Be front-line support, handling standard and low-complexity incidents and service requests, as well as contributing to project work when needed.
- Daily, you'll monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur.
- You'll provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests.
- By scheduling maintenance activities like patching and configuration changes, you contribute to a proactive approach in managing and optimizing workflows.
- You'll follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles-or create new ones.
- A key part of your role will be identifying opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements.
- You may also be involved in implementing and delivering disaster recovery functions and tests.
- Entry-level experience with troubleshooting and providing support in security, network, data centre, systems, or storage administration and monitoring services within a medium to large ICT organization.
- Working knowledge of ITIL processes.
- Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting.
- Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sops.
- Try to resolve as many tickets as possible using available Knowledge articles or provided Sops.
- Good understanding of using ITSM tools.
- Ability to communicate and work across different cultures and social groups.
- Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed.
- Positive outlook and ability to perform well under pressure.
- Eagerness to work diligently and extend hours when necessary.
- Client-centric approach, always putting clients at the forefront of interactions.
- Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
Sourced from naukri
Section · 02
Skills
AutomationitsmTroubleshootingitil processesworkflowsDisaster recoveryIncident Resolutionitsm toolsPatchingClient SuccessBankingStorage AdministrationcloudFirewallmaintenanceAdministrationChat SupportrecruiterArtificial Intelligence
Section · Company
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
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