Security Consulting Engineer

The Customer Engagement & Experience role proactively collaborates across functions-including Customer Success, Sales, Support, and product and engineering teams-to ensure a unified customer experience throughout the lifecycle, effectively managing time, communications, and expectations. Acting as a technical liaison between customer environments and Cisco product teams, the role provides feedback to influence product evolution and ensure compatibility with real-world use cases. In Solution Delivery & Technical Execution, the role is responsible for designing, deploying, optimizing, migrating, and troubleshooting security solutions that extend or enhance Cisco products, enabling seamless integration with customer environments and third-party systems. It serves as a focal point for proactive problem resolution, offers timely support across Cisco and third-party technologies, applies deep knowledge of security frameworks, threat models, and regulatory standards to help customers build resilient, scalable, and policy-aligned architectures, develops and reviews technical deliverables to support customer engagements and enable long-term self-sufficiency, and leverages AI and automation to enhance delivery efficiency, innovation, and customer outcomes. The role also develops vertical market expertise to better translate customer business needs into technical solutions, integrates Cisco and non-Cisco security technologies in complex, multi-vendor environments to ensure interoperability and policy alignment, and contributes to knowledge sharing and the development of security-focused intellectual capital, including reusable assets, best practices, and compliance templates.

What You’ll Do

• In this role, you may work on advanced security solutions, contributing to end-to-end security thinking in solution design, executing implementations, and creating and reviewing deliverables.
• You will deepen your expertise in at least one security domain and its integration with Cisco and third-party architectures, while developing an understanding of vendor-neutral frameworks.
• Your impact will extend within your team and across other teams in your assigned theater.
• You will engage directly with customers to build trust and rapport, participating in solution discussions that demonstrate your knowledge of business priorities and the end-to-end plan, and clearly connecting proposed software solutions to customer needs such as threat mitigation and policy enforcement.
• You will support adoption by identifying gaps in feature usage and recommending optimization strategies.
• Additionally, you will support customer Executive Briefings and Quarterly Business Reviews (QBRs), gathering insights to refine deliverables and the project approach.
• Your focus will be on long-term customer outcomes such as adoption and expansion, achieved through activities like guiding pilot implementations.
• You will develop consulting recommendations that align customer needs with future-state outcomes and the principles of the Cisco Security Framework (CSF).
• You will guide deployments using AI tools, telemetry, and customer feedback to ensure smooth migrations and effective feature enablement.
• You will create and review project deliverables that align with CX standards and the LCS framework, contributing to new implementation techniques and methodologies.
• You will provide insights on product and software vulnerabilities, advise customers on product issues, and build complex lab set-ups to resolve diverse technical problems.
• Your expertise will span a broad range of established and emerging security technologies, such as SASE, XDR, Zero Trust, and various delivery methods.
• Leveraging your working knowledge of security automation, threat modeling, and DevSecOps, you will optimize delivery and reduce risk.
• You will work on solutions beyond your primary expertise, integrating security across domains into broader Cisco solutions, and explaining complex integration concepts to both technical and non-technical stakeholders.
• Your role will also involve sharing insights from customer engagements, applying reusable patterns across Cisco and third-party systems, and enhancing knowledge management, technical documentation, and continuous improvement of Cisco products and solutions.
• You will proactively analyze and scan the competitive landscape to identify potential opportunities for innovation and AI transformation, effectively integrating AI into daily workflows to automate recurring tasks such as data collection and formatting, and validating and refining AI outputs to ensure quality.
• A professional-level technical certification, such as Cisco Security Professional (e.g., CCNP Security) or equivalent, is required.
• As a trusted advisor, you will help customers understand decisions and recommendations, communicate technical issues, and negotiate schedule changes and shifting outcomes with clients.
• You will expand collaboration across Cisco, vendors, and partners to deliver a consistent and unified approach.
• Additionally, you will support and collaborate with TAC and other stakeholders on CAP case resolution and mentor others on process and solution facilitation.
• Typical interactions will include working with the Sales team, individual contributors, managers, and customers.
• You will also mentor peers on security solutions and customer engagement best practices.

Minimum Qualifications Bachelors + 5 years of related experience, or Masters + 3 years of related experience, or PhD + 0 years of related experience, or equivalent relevant work experience Professional level (e.g., CCNP) or equivalent relevant certification expected Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.