Search Engine Optimization Executive

Company Description Etech Global Services is a customer experience solutions provider that combines advanced contact center operations with proprietary AI technology for Fortune 500 clients in telecommunications, healthcare, financial services, and retail. Since its founding in 2003 in Texas, Etech has expanded to nearly 4,000 team members across seven locations in three countries, managing more than 200 million customer interactions each year. Through its ETS Labs division, Etech develops AI-driven quality analytics that process over two billion conversations annually and support more than one million voice AI interactions per month. Its flagship product, QEval™, is a quality management platform that delivers comprehensive interaction coverage and has been recognized by ICMI as a leading technology solution. Etech maintains SOC 2 Type II, ISO 27001, PCI-DSS, and HIPAA certifications and is certified as a minority-owned business enterprise, reflecting strong commitments to data security and diversity.

Role Description TTechnical SEO

• Regularly crawl our websites with Screaming Frog and review Semrush Site Audit errors and warnings, such as broken links, redirect chains, duplicate pages, wrong canonicals, orphan pages and pages wrongly blocked or set to noindex. Confirm each issue on the live page, fix first what affects our commercial pages, and record each site's Site Health trend. Close warnings that do not matter on our sites with a written reason, instead of fixing them to raise the score.

• Review Google Search Console for indexing, Core Web Vitals, HTTPS and structured data issues, and fix or escalate each one. For slow pages, use PageSpeed Insights to find the cause, such as oversized images, before raising a ticket.

• Write clear fix tickets for developers, with the URL, the problem, the expected result and how to test it, then confirm each fix is live.

• Check key pages on mobile and desktop before and after every website release: titles, canonicals, redirects, robots rules, schema and internal links.

• Build and check redirect maps for any redesign, migration or URL change.

• Write and test JSON-LD structured data, such as Organization, Service, Product, SoftwareApplication, Article and BreadcrumbList. Validate it in the Schema Markup Validator, and check Google-supported types in the Rich Results Test. Make sure structured data matches what is visible on the page and follows Google's structured data guidelines.

• Maintain robots.txt and XML sitemaps, including which AI crawlers can reach our pages. Know the difference between search crawlers such as OAI-SearchBot, Claude-SearchBot and PerplexityBot, training crawlers such as GPTBot and ClaudeBot, and the Google-Extended token, which is not a crawler and does not control AI Overviews