Sea Logistics Customer Care Specialist, Export

Job Summary

It's more than a job. As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. You will be joining our Customer Care Team to add your expertise and skills to the delivery of Customer Excellence. You will support customers by providing helpful information, answering questions, and responding to complaints. Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services and features.

How you create impact

• To drive customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish and strengthen operational relation to customer contact(s) through daily interactions, regular care visits and pro-actively advising and consulting to ensure customer satisfaction.
• To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.
• To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
• To qualify and enter customer orders into the operational execution process.
• To collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
• To document, resolve, analyze all complaints and then identify, share and eliminate root causes.
• To create, review and refine customer reports.
• To ensure delivery against all financial targets and strategic objectives.

Requirements

• Experience: Relevant experience in Sea Logistics / Ocean Freight, preferably in customer care or customer-facing roles.
• Strong knowledge of freight forwarding operations and ocean logistics.
• Experience handling customer queries, orders, bookings, and shipment coordination.
• Ability to provide ocean freight quotations/rates and follow up on opportunities.
• Strong customer relationship management and communication skills.
• Experience handling customer complaints, escalations, and root-cause resolution.
• Ability to work closely with Field Sales and Operational Care teams.
• Experience supporting customer onboarding and maintaining customer information in systems.
• Ability to monitor customer portfolios, reports, KPIs, and service performance.
• Strong stakeholder management, time management, problem-solving, and customer service skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.