SE/SSE - Business Analyst

Role & responsibilities:

• Requirement Gathering & Documentation: Lead stakeholder discovery sessions to gather business needs and translate them into Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, and clear acceptance criteria.
• Agile Project Delivery: Facilitate Agile/Scrum ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives to ensure smooth cross-functional team execution.
• Data-Driven Reporting: Build, maintain, and automate operational dashboards using Power BI and advanced SQL to track KPIs, SLA adherence, and business metrics.
• Platform & Process Management: Administer enterprise workflows and platform enhancements across systems like ServiceNow (ITSM) and Salesforce CRM.
• UAT Coordination: Coordinate User Acceptance Testing (UAT) and System Integration Testing (SIT) across multiple business units to ensure functional solutions meet business standards.
• Collaboration: Work effectively in a hybrid environment, balancing structured on-site collaboration days with productive remote execution.

Preferred candidate profile:

• Experience: 3 to 8 years of core experience working as a Business Analyst, Systems Analyst, or Functional Analyst.
• Work Model: Comfort and alignment with a hybrid work model (requiring regular on-site attendance each week at the designated office).
• Location: Must be based in or willing to relocate to Bangalore or Gurugram.
• Technical Skills: Strong proficiency in data analysis tools like Power BI, SQL, Advanced Excel, and product management tools like Jira and Confluence.
• Domain Exposure: Prior experience working in SaaS, IT Services, or enterprise platform transformation (ServiceNow/Salesforce) is highly preferred.
• Methodologies: Strong execution background in Agile, Scrum, and Change Management frameworks.
• Education: Bachelors degree in Computer Science, Engineering, or a related business field.