SDWAN Service Assurance L3 Engineer
Prodapt Solutions · Hyderabad · onsite · Posted 23d ago
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About this role
Overview
The Service Assurance L3 Engineer is the technical Subject Matter Expert (SME) responsible for handling complex, major, and recurring incidents across network, SD-WAN, and security platforms. The role drives deep technical troubleshooting, root cause analysis, and long-term service stability.
L3 engineers lead major incidents and collaborate with Engineering, vendors, and product teams to implement permanent fixes and service improvements.
Responsibilities
Key Responsibilities
Major Incident & Advanced Troubleshooting
Technical Skills & Requirements
The Service Assurance L3 Engineer is the technical Subject Matter Expert (SME) responsible for handling complex, major, and recurring incidents across network, SD-WAN, and security platforms. The role drives deep technical troubleshooting, root cause analysis, and long-term service stability.
L3 engineers lead major incidents and collaborate with Engineering, vendors, and product teams to implement permanent fixes and service improvements.
Responsibilities
Key Responsibilities
Major Incident & Advanced Troubleshooting
- Lead major incident bridges and act as technical authority
- Perform deep-dive troubleshooting across:
- Cisco & Juniper routing/MPLS backbone
- VeloCloud SD-WAN control and data plane
- Palo Alto and Fortinet firewall policies and integrations
- Drive incidents to permanent resolution, not just restoration
- Produce detailed Root Cause Analysis (RCA)
- Identify recurring issues and systemic gaps
- Recommend and implement preventive and optimization actions
- Support network optimization, performance tuning, and capacity planning
- Enhance monitoring, alerting, and automation
- Define and maintain SOPs, runbooks, and best practices
- Work closely with Engineering / Vendors / Carriers
- Mentor L1 and L2 engineers
- Support large-scale deployments, migrations, and SD-WAN transformations
Technical Skills & Requirements
- Expert-level knowledge of:
- Cisco & Juniper routing, MPLS, BGP, IGP, QoS
- VMware VeloCloud SD-WAN architecture
- Palo Alto & Fortinet NGFW
- Strong understanding of SASE, Zscaler, and cloud integrations - desirable
- Advanced troubleshooting across core, edge, and underlay networks
- Automation and scripting (Python, APIs, Ansible) - strong advantage
- Strong leadership during high-impact outages
- Excellent customer and stakeholder communication
- Strong analytical, documentation, and presentation skills
- Ability to influence decisions across teams
- Bachelor's degree in Engineering / IT / ECE, or equivalent
- CCNP / JNCIP - mandatory
- PCNSE / NSE / VeloCloud / SD-WAN certifications - preferred
- 24x7 shift operations, on-call support for major incidents
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Skills
Automation and scripting Python APIs AnsibleCisco Juniper routing MPLS BGP IGP QoSPalo Alto Fortinet NGFWVMware VeloCloud SD-WAN architecture
About Prodapt
Prodapt Solutions
IT Services & Consulting
3.0k+
employees
1999
27 years old
Chennai, Tamil Nadu
India
About
Prodapt Solutions specializes in connected technology services, supporting telecom operators and digital service providers in optimizing their networking capabilities.
Industries
IT Services & ConsultingTelecom
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